Benefits Support Specialist, Workforce Benefits - Remote

Symetra; United States; Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Hybrid telecommuting

Flexible full-time

401(k) with immediate vesting

Company matching up to 6%

Paid time off

Job summary

Symetra is seeking a Benefits Support Specialist to assist the Implementation and Account Managers with Employer Group accounts and service existing accounts for Group Life, Disability, Absence Management, and Voluntary Benefits.

The role emphasizes client relationships, enrollment support, and collaboration with the National Service Team to improve renewals, retention, and client happiness. Hybrid work options are available and a competitive benefits package is included.

Qualifications

• High school diploma or equivalent
• Professional certifications or designations appropriate and relevant for this role
• 2-4 years of cumulative, relevant experience

Responsibilities

• Service and Relationship Management: Establish and nurture positive relationships with internal and external partners.
• Document Preparation and Quality Analysis: Prepare admin and marketing documents and conduct quality reviews.
• Agent and Census Management: Confirm agent appointments, send requests, and evaluate enrollment census.
• Coordinate the renewal process: Review renewal letters and negotiate terms with underwriting.
• Amendments and Special Projects: Record amendments and support travel or special assignments

Skills

Certifications

Education

High school diploma or equivalent

Job description

Symetra offers an exciting chance to become part of our team as a Benefits Support Specialist!

About the role

The role focuses on supporting the Implementation and Account Managers in the implementation of new Employer Group accounts, and the servicing of existing accounts, including Group Life, Disability, Absence Management, and Voluntary Benefits. It also involves fostering client relationships and supporting the National Service Team to ensure renewals, retention, and happiness.

What you will do

• Service and Relationship Management: Establish and nurture positive relationships with both internal and external partners. Handle routine service activities such as AOR changes, licensing updates, amendments, and enrollment support. Coordinate with different teams within the organization to resolve challenges and deliver solutions to clients.
• Document Preparation and Quality Analysis: Support National Service and Implementation Teams by preparing administrative and marketing documents, including signatory documents, forms, enrollment materials and plan summaries. Conduct quality reviews of pre-submission PASR records and implementation-related materials, such as contracts, the first bill, and Go Portal entries.
• Agent and Census Management: Confirm agent appointments, send appointment requests, and handle Agent of Record changes for initial case setup and assigned book of business. Perform initial enrollment census evaluations for new clients, sharing updates with Implementation Managers as required; request and assess renewal census data for the assigned book of business.
• Coordinate the renewal process for assigned accounts. Review audit renewal letters and manage their distribution. Work with the assigned Regional Sales Executive (RSE) and/or Voluntary Sales Executive (VSE) to negotiate plan design changes and renewal terms with underwriting. This improves client satisfaction, increases policy persistency, and ensures communication with relevant departments.
• Amendments and Special Projects: Record and handle contract amendments by working closely with internal groups to guarantee contract language reflects customer intent. Offer internal assistance to team members on travel or special customer-related assignments.
• Guarantee Correct Tracking and Delegation: Manage established tracking resources to ensure activity records remain accurate and updated. Verify sold case notifications for accuracy, completeness, and suitable routing of new sold groups or new lines of coverage to Implementation Managers. Notify relevant individuals about new sales.
• Leadership Support: Support Account Management, Implementation, and Leadership in improving department functions and handling special projects when necessary.

Why Work at Symetra

"I chose Symetra because I heard it was a pro-employee company--and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career." \- Alicia L., Claims Examiner

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$27.10 - $45.16 hourly plus eligibility for company annual bonus program.

Who You Are

• High school diploma or equivalent work experience, college degree a plus.
• Professional certifications or designations appropriate and relevant for this role.
• 2-4 years of cumulative, relevant experience

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered