Account Manager, Stop Loss - Western US

Symetra; Bellevue (WA); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Flexible work model

401(k) with immediate vesting and 6%—%

Company match up to 6%

Paid time away and holidays

Community matching program

Benefits overview

Job summary

Symetra is seeking a Stop Loss Account Manager to manage new and renewal business in partnership with our sales reps across the West Region. You’ll support service delivery with internal teams, respond to client inquiries, and drive renewal success.

You will coordinate onboarding from sale to contract, including product demos and portal utilization. Demonstrated ability to manage client relationships, renewals, and cross-functional collaboration is essential.

Qualifications

• 3 years of related work experience required.
• Must have Resident Life/Health license or acquire within 6 months of start date.
• Strong analytical skills and attention to detail.
• Ability to build productive partnerships with internal teams and external partners.

Responsibilities

• Manage the overall service experience for existing accounts with brokers and clients via calls, emails, and webinars.
• Monitor monthly account claim reporting, premium remittances, and data uploads.
• Respond to client inquiries and proactively address potential concerns.
• Lead the renewal process in collaboration with sales, underwriting, and brokers.
• Onboard new accounts from sale through contract delivery, including GO portal demos.
• Mentor RA on broker relationships and quoting processes to ensure consistency.
• Collaborate on special projects and process improvement initiatives.

Skills

Consultative selling

Partnership building

Analytical skills

Client relationship management

Communication skills

Education

High school diploma

College degree or equivalent work experience

Job description

Symetra has an exciting opportunity to join our West Region Stop Loss team as an Account Manager!

About the role

As the Stop Loss Account Manager, you will play a key role in managing new and renewal business in tandem with our sales representatives in support of the collective sales goals. You will assist and work in partnership with the sales representative and Home Office personnel, including support services, underwriting, and management resources, to contribute value-added solutions to help meet sales growth and persistency objectives. Through effective day-to-day account management, you'll build strong working relationships with assigned accounts, brokers, and internal teams to meet customer expectations. The position requires a solid understanding of our internal procedures and renewal processes to provide detailed and timely responses to our clients and business partners.

What you will do

• Manage the overall service experience and customer needs for existing accounts by providing consistent proactive account management with brokers and clients in the form of scheduled calls, emails, conference calls and webinars
• Monthly monitoring of account claim reporting requirements, premium remittances, and timely uploading of information into our Employer Excess Loss platform
• Respond to client inquiries and requests and proactively identify potential client concerns to ensure positive outcomes
• Primary manager of the renewal process to retain our active and profitable accounts in collaboration with the Regional Sales Manager, Underwriting and Broker partners
• Lead new client orientation, onboarding, and the installation of new accounts from point of sale through delivery of the contract. These require a demonstration of the client Group Online (GO) portal and other beneficial programs
• Effectively partner with the RFP Analyst (RA) team to provide a consistent customer experience for both internal and external business partners and ensure confidence during the quoting process. This includes having the Account Manager mentor the RA on such things as specific broker relationships, and the ability to build and cultivate productive and successful rapport with both internal and external clients
• Work with other internal partners on special projects or division initiatives such as annual post-task reviews and process improvements

Why work at Symetra

"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy G., Program Manager

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Senior Underwriter

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Base salary: $32.80 - $54.64 hourly plus eligibility for Company Annual Bonus

Who you are

• High school diploma required
• College degree or equivalent work experience strongly preferred
• 3 years of related work experience required
• Demonstrate a consultative approach in the servicing of clients and business partners to accentuate Symetra's value proposition
• Proven ability to build and cultivate productive and successful partnerships with internal partners which will aid in the successful management of the customer relationship
• Establish a proactive client contact strategy
• Strong analytical skills, attention to detail, resilient self-motivator, organizational skills and ability to work in a fast paced, high-volume environment
• Must have Resident Life/Health license or acquire with 6 months of start date

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked totest your internet speedand confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered