Unit Manager, Life Insurance Customer Service & Operations - Remote

Symetra; Bellevue (WA); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecomm

401(k) with immediate vesting

Paid time away

Company matching

Benefits overview

Job summary

Symetra is seeking a Unit Manager to lead a 6+ member operational unit within its Life Insurance Customer Service and Operations team. You will coach, develop, set expectations, and ensure performance against SLAs.

The role emphasizes staff planning, training, compliance, and effective communication of goals. A Bachelor’s degree or equivalent experience with strong leadership and customer service background is preferred in a collaborative, inclusive environment.

Qualifications

• Must be able to lead and develop employees to meet performance objectives.
• Strong interpersonal and communication skills for coaching and feedback.
• Experience supervising an operational unit and managing workload to meet SLAs.
• Ability to train, mentor and build effective teams.
• Familiarity with compliance requirements and record-keeping.

Responsibilities

• Provide coaching, feedback and developmental opportunities to build effective teams.
• Set clear expectations and hold employees accountable for performance.
• Oversee training and development and make staffing decisions to maintain bench strength.
• Provide leadership support to achieve employee, business and customer results.
• Motivate employees to achieve business results and celebrate successes.
• Manage daily workflow to meet Service Level Agreements and staffing needs.
• Maintain accurate records and produce required reports.

Skills

Leadership

Customer service

Supervisory experience

Interpersonal communication

Coaching and mentoring

Education

Bachelor's degree or equivalent work experience

High School diploma

Job description

Symetra has an exciting opportunity to join our Life Insurance Customer Service and Operations team as a Unit Manager!

About the role

As a Unit Manager, you will beResponsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees.

What you will do

• Provide employees with coaching, feedback and developmental opportunities and building effective teams.
• Set clear expectations and holding employees accountable for performance.
• Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements.
• Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes.
• Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicate unit/department/company goals to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
• Manage essential support functions and special projects as needed.
• Assist in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Why work at Symetra

"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy G., Program Manager

"If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!" Gina B. - Medical Risk Consultant RN- Auditor Trainer

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$66,100 - $110,100 annually plus eligibility for Company Annual Bonus

Who you are

• High School diploma required.
• Bachelor's degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience preferred.
• Previous customer service experience required.
• Previous Life Insurance experience preferred.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

For more information about our careers visit: careers

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered