Operations Analyst

California Department of Human Resources (CalHR); Sacramento (CA); Hybrid; USD 44,000 - 72,000; Full time

Job summary

California Department of Human Resources (CalHR) in Sacramento is seeking an Operations Analyst to provide comprehensive operational support under the Workforce Development Division. You will handle administrative and logistical tasks, coordinate programs, and assist with customer service, analytics, and web content management.

The role offers hybrid in-person work with potential telework, competitive state benefits, and opportunities for professional growth within the department.

Responsibilities

• Provide comprehensive operational support, including administrative and logistical assistance, coordination and scheduling of programs, and customer service.

Tools

MS Word

Outlook

Excel

PowerPoint

Teams

Job description

Work Location

Sacramento County

Hiring Unit Contact

Nick Gonnella

Job Description And Duties

Why join CalHR? The California Department of Human Resources (CalHR) was named a 2026 Gallup Exceptional Workplace Award winner for strengths development, a national recognition of organizations that build cultures helping people do their best work. This honor reflects our department-wide investment in a strengths-based workplace that supports growth, leadership and a stronger employee experience. Join CalHR to work in an environment that prioritizes professional development and public service. The California Department of Human Resources (CalHR) is the pillar of human resources management for all state employees. Our success is made possible by the hard work of more than 400 CalHR team members who serve as trusted advisors to our strategic partners and the public. If you are interested in providing exceptional human resource services and guidance, CalHR is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact while working alongside passionate professionals. Get to know us more here!

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About This Role

Under the general direction of the Workforce Development Division (WDD) Operations Supervisor II, the Analyst I provides comprehensive operational support. This includes, but is not limited to, administrative and logistical assistance, coordination and scheduling of programs, customer service, analytical support, fiscal and business operations support, and web content management.

Duty Statement

Working Conditions

• Career Development: CalHR provides continuous learning and training opportunities to support personal and professional growth, including two Professional Development Days per fiscal year.
• Location: CalHR is centrally located near the Ice Blocks in downtown Sacramento, with many dining and shopping options nearby.
• Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules, allowing personal and professional lives to thrive together.
• Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offering tangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.
• Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.
• Compensation: The advertised salary reflects gross pay before taxes and payroll deductions. Actual take-home pay will vary based on applicable tax withholdings and employee benefit elections, including retirement plan contributions, health insurance, and other voluntary deductions.

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 3% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.

Merit Salary Adjustment (MSA): Approximately every twelve (12) months depending on the position and based on performance, employees may receive a 5% salary increase until they reach the maximum salary of the position.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-537795

Position #: 363-920-5157-701

Working Title: Operations Analyst

Classification: ANALYST I

$3,975.00 - $4,983.00 L

$4,305.00 - $5,389.00 M

$5,164.00 - $6,464.00 N

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The California Department of Human Resources (CalHR) oversees a wide range of matters related to employee salaries and benefits, job classifications, civil rights, training, exams, recruitment, and retention. For most employees, many of these matters are determined through the collective bargaining process managed by CalHR.

Our Mission: To serve as the trusted advisor to our strategic partners and the public, providing exceptional human resource services and guidance in developing a diverse and inclusive workforce.

Our Vision: Shaping California’s future of public service excellence with fair and equitable employment opportunities and a diverse, engaged workforce.

Core Values: People Centric, Leadership, Accountability, DEIA, Integrity, and Transparency.

Please note, CalHR is not an E-Verified employer.

Department Website: https://www.calhr.ca.gov

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ).Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

• Fiscal Analysis, Data Reporting, and LMS Administration

Describe a time when you were responsible for analyzing complex data sets or financial information to support program operations or decision-making. What tools or methods did you use, how did you ensure accuracy, and what was the impact of your analysis on planning, forecasting, or reporting?

• Operational Coordination and Process Improvement

Provide an example of when you coordinated multiple administrative or programmatic activities simultaneously while ensuring compliance with policies or deadlines. What challenges did you encounter, what steps did you take to manage competing priorities, and how did you improve or sustain the process?

• Customer Service, Communication, and Web Content Development

Explain a situation where you were responsible for responding to inquiries, resolving issues, or improving informational resources for internal or external stakeholders. How did you assess the needs, communicate effectively, and ensure the accuracy and accessibility of the information you provided?

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters, resumes or other materials will not be accepted in place of the SOQ.

For helpful guidance on writing an effective SOQ, please see our Work4CA guide.

Desirable Qualifications

• Communication/Interpersonal Skills: Communicate effectively, demonstrating open-mindedness, flexibility, discretion, and tact, both written and orally, in order to exchange information and/or provide direction.
• Information Documentation and Management: Prepare and manage documentation in accordance with standard practices. Properly manage confidential and sensitive information in accordance with associated guidelines and requirements.
• Innovative Mindset/Planning and Analysis: Create effective and efficient plans, organizing and prioritizing workloads. Reason logically and creatively by utilizing a variety of analytical and research techniques to successfully complete work assignments, prepare data-finding reports, and resolve program-related problems/issues/concerns. Selectively identify relevant data associated with requests and prepare subsequent analysis and recommendations.
• Resilience: Exercise initiative, independence of action, and originality; identify, analyze, and weigh constructive alternatives and solutions; easily adapt to changing priorities; resourcefully balance multiple responsibilities, priorities, and projects.
• Customer Engagement/Collaboration: Creates a connection with internal and external customers through positive experiences and exceptional service in response to current and future needs. Work cooperatively and productively as part of a team and with departmental employees, all levels of management, other state agencies, the Governor’s Office, and the public; consult with and advise administrators and other employees on program matters.
• Digital Fluency/Computer Proficiency: Operate a personal computer in order to perform daily duties; be proficient in Microsoft products such as MS Word, Outlook, Excel PowerPoint, and Teams; have the ability and initiative to learn to use other specialized software as needed.

Benefits

CalHR ensures that all state employees, retirees and their dependents have access to competitive, quality and affordable benefits. Please visit our new Benefits website at www.benefits.calhr.ca.gov for more information!

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.calhr.ca.gov

Human Resources Contact

Lisa El Sao

[phone]

[e-mail]

Hiring Unit Contact

Nick Gonnella

[phone]

[e-mail]

EEO Contact

RA Coordinators

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Take the online Analyst I exam to become list eligible for this position.

The Limited Examination and Appointment Program (LEAP) is an optional pathway to state civil service for people with disabilities. Visit the CalHR LEAP page for additional information.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Final Filing Date

11/19/2026