Functional Analyst I

Ampcus Inc; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Ampcus Inc. is seeking a highly motivated Functional Analyst I to join our talented team in Baltimore, MD. This role involves providing operations support by analyzing problems and designing solutions for improved performance.

The ideal candidate holds a Bachelor's Degree in Business Administration with at least 2 years of operational experience. Strong skills in Microsoft Office and Excel are essential for success.

Qualifications

• 2 years in an operational role (level 2 or above).

Responsibilities

• Research and improve operations by examining and researching systems problems.
• Support operations systems by providing operating information to customers.
• Contribute to operations analysis and organizational success.
• Verify operations systems by developing testing methods and conducting tests.
• Improve operations analysis job knowledge by attending training sessions.

Skills

Microsoft Office Suite

Excel – medium to strong skills

Enrollment, payment falls, onboarding TPA

EDI transactions (834/820)

Financial reconciliation

Education

Bachelor's Degree in Business Administration

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Functional Analyst I

Job Location

Baltimore, MD

Purpose

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Essential Functions

• 50% Research and improve operations by examining and researching systems problems, obtaining facts, analyzing problems, identifying root cause, recommending and facilitating resolution.
• 20% Supports operations systems by providing operating information to customers, answering questions, and providing training.
• 20% Contributes to operations analysis and organizational success by welcoming related, different, and new requests; helping others accomplish job results and developing Standard Operating Procedures (SOP) and other essential documentation.
• 5% Verifies operations systems by developing testing methods and conducting and documenting tests.
• 5% Improves operations analysis job knowledge by attending training sessions and reading technical publications.

Qualifications

• Education Level: Bachelor's Degree
• Education Details: Business Administration
• Experience: 2 years in an operational role (level 2 or above)

Skills

• Enrollment, payment falls, onboarding TPA (Third Party Administrator), driving issues to resolution, identifying potential issues, credit card payment issues, onboarding TPA.
• Microsoft Office Suite
• Excel – medium to strong skills (pivot tables, running queries)
• EDI transactions (834/820) – highly preferred
• Facets – a plus
• Prior experience with enrollment (group or individual member enrollment)
• Financial reconciliation – 820 files / payment falls from vendors

Preferred Qualifications

• Ability to recognize, analyze, and solve a variety of problems
• Highly proficient in Microsoft Office and similar applications
• Organized, detail-oriented while meeting strict deadlines
• Excellent communication skills, both written and verbal
• Demonstrate ability to work independently

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast‑paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.