Functional Analyst I

Ampcus, Inc; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus Inc. in Baltimore, MD is seeking a Functional Analyst I to join our operations team. The role focuses on researching and improving operational processes, supporting systems, and developing SOPs with emphasis on customer service and documentation.

Qualifications include a Bachelor's in Business Administration and at least 2 years in an operational role. Strong MS Office, Excel, and familiarity with EDI transactions are valued.

Qualifications

• Bachelor's degree in Business Administration required.
• 2 years of experience in an operational role.

Responsibilities

• Research and improve operations by examining and researching systems problems; identify root causes and facilitate resolution.
• Support operations systems by providing information to customers and offering training as needed.
• Contribute to operations analysis by handling new requests and developing SOPs and essential documentation.
• Develop testing methods and conduct tests to verify operations systems.
• Attend training and read technical publications to improve job knowledge.

Education

Bachelor's Degree

Business Administration

Tools

Microsoft Office Suite

Excel

EDI transactions

Facets

Enrollment experience

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Functional Analyst I

Job Location: Baltimore, MD

Job Description

Purpose

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Essential Functions

• 50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
• 20% Supports operations systems by providing operating information to customers; answering questions; providing training.
• 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
• 5% Verifies operations systems by developing testing methods; conducting and documenting tests.
• 5% Improves operations analysis job knowledge by attending training sessions; reading technical publications.

Qualifications

• Education Level: Bachelor's Degree
• Education Details: Business Administration
• Experience: 2 years experience in (level 2 or above) operational role.

Skills

• Enrollment, Payment falls, Onboarding TPA (Third Party Administrator), Driving issues to resolution, Identifying potential issues, Credit card payment issues. Onboarding TPA.
• Microsoft Office Suite
• Excel - medium to strong skills (pivot tables, running queries)
• EDI transactions (834/820) - highly preferred
• Facets - a plus
• Prior experience with enrollment (group or individual member enrollment)
• Financial reconciliation - 820 files / payment falls from vendors

Preferred Qualifications

• Ability to recognize, analyze, and solve a variety of problems., Proficient
• Highly proficient in Microsoft Office and similar applications., Proficient
• Organized, detail-oriented while meeting strict deadlines., Proficient
• Excellent communication skills both written and verbal., Proficient
• Demonstrate ability to work independently, Proficient

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.