Operations Analyst

RoShay Services; Albuquerque (NM); On-site; USD 55,000 - 70,000; Full time

Job summary

RoShay Services seeks a Management Analyst I to support client operations by analyzing operational data and translating findings into actionable reports. The role emphasizes collaboration with internal teams and client stakeholders to improve efficiency and service quality.

The position requires strong analytical abilities, attention to detail, and excellence in documentation and coordination to support ongoing projects and operational needs in a client-facing environment.

Qualifications

• Early-career readiness with strong analytical and administrative capabilities.
• Ability to translate data into clear, actionable reporting.
• Strong collaboration and customer-focused communication.
• Detail-oriented with the ability to organize and maintain documentation.

Responsibilities

• Collect and analyze operational data to identify trends, issues, and improvement opportunities.
• Prepare reports and create dashboards to communicate findings to stakeholders.
• Collaborate with internal teams and client stakeholders to support operational needs.
• Assist with project coordination and cross-functional activities.
• Maintain accurate, up-to-date documentation and records.

Skills

Analytical thinking

Administrative capabilities

Collaboration

Customer-focused communication

Job description

Management Analyst I supports client operations across public and private sector accounts by gathering, analyzing, and interpreting operational data to improve efficiency and service quality.

Key Responsibilities

• Collect and analyze operational data to identify trends, issues, and improvement opportunities
• Prepare reports and create dashboards to communicate findings to stakeholders
• Collaborate with internal teams and client stakeholders to support operational needs
• Assist with project coordination and cross-functional activities
• Maintain accurate, up-to-date documentation and records

Qualifications & Skills

• Early-career readiness with strong analytical and administrative capabilities
• Ability to translate data into clear, actionable reporting
• Strong collaboration and customer-focused communication
• Detail-oriented with the ability to organize and maintain documentation