Operations Performance Analyst

Aramex; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A logistics and transportation company based in Houston is seeking an Operations Performance Analyst. The ideal candidate will have at least 3 years of experience in operations analysis, focusing on data analysis to drive improvements. Responsibilities include collecting and interpreting operational data, developing performance dashboards, and collaborating with teams for process optimization. A Bachelor's degree in a related field is preferred, alongside analytical skills and a growth mindset.

Qualifications

• 3+ years experience in operations analysis or business analytics.
• Experience leveraging data to drive operational improvements.

Responsibilities

• Collect, analyze, and interpret operational data from various sources.
• Develop and maintain performance dashboards to track KPIs.
• Conduct root cause analysis for operational performance issues.
• Collaborate with teams to identify process optimization opportunities.
• Support continuous improvement initiatives like Lean Six Sigma.
• Prepare and present performance reports to management.
• Utilize data analytics tools to automate data processes.

Skills

Data Analysis

Analytical Skills

Performance Metrics

Process Improvement Methodologies

Collaboration Skills

Education

Bachelor's degree in business or related field

Advanced degrees or certifications in analytics or operations

Job description

As the Operations Performance Analyst, you will be responsible for analyzing operational data, identifying performance trends and providing insights to drive operational efficiency and effectiveness. Your role will be crucial in supporting data-driven decision-making and improving key performance indicators across ouroperations.

Responsibilities

• Data Analysis: Collect, analyze, and interpret operational data from various sources to identify trends, patterns, and performance metrics.
• Performance Monitoring: Develop and maintain performance dashboards and reports, tracking key performance indicators (KPIs) to evaluate operational efficiency and effectiveness.
• Root Cause Analysis: Conduct in-depth root cause analysis to identify underlying factors impacting operational performance, efficiency, and customer satisfaction.
• Process Improvement: Collaborate with cross-functional teams to identify opportunities for process optimization, eliminate bottlenecks, and enhance operational workflows.
• Continuous Improvement Initiatives: Support the implementation of continuous improvement initiatives, such as Lean Six Sigma, to drive operational excellence and productivity.
• Performance Reporting: Prepare and present regular performance reports to management, highlighting trends, insights, and recommendations for improvement.
• Forecasting and Capacity Planning: Utilize historical data and statistical modeling techniques to forecast demand, optimize resource allocation, and support capacity planning.
• Technology Utilization: Leverage data analytics tools and technologies to automate data collection, analysis, and reporting processes, enhancing efficiency and accuracy.
• Collaboration: Collaborate with cross-functional teams, including operations, logistics, IT, and customer service, to align objectives and drive operational improvements.
• Industry Research: Stay updated on emerging trends, best practices, and technological advancements in the logistics and transportation industry, applying relevant insights to improve operational performance.

Requirements – Experience and Education

• At least 3 years of experience in operations analysis, business analytics, or a related field, with a proven track record of leveraging data to drive operational improvements.
• Bachelor's degree in business, operations management, data analytics, or a related field is preferred. Advanced degrees or certifications in analytics or operations management are a plus.

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus
• Communication Skills
• Attention To Details
• Analytical Skills
• Data Analysis
• Process Improvement Methodologies
• Collaborative Mindset
• Performance Metrics