Operations Aide

Acacia Network; New York (NY); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Equal Opportunity Employer

Job summary

Acacia Network seeks an Operations Aide to supervise the residential program, ensuring safety, adherence to schedules, and smooth client transport.

The role involves facilitating daily living skills discussions, coordinating movement inside and outside the facility, and reporting incidents to management. Strong communication, organization, and willingness to obtain required trainings are essential.

Qualifications

• Must have strong communication skills in speech and writing.
• Bilingual Spanish is a plus.
• Ability to organize and maintain detailed records and meet deadlines.

Responsibilities

• Oversee facility operations to promote safety and adherence to program schedules.
• Engage clients in individual and group discussions on daily living skills.
• Coordinate client movement within the facility and to off-site activities.
• Report incidents and concerns to management and clinical staff.
• Document facility status in logbooks and monitor client conduct during shifts.

Skills

Oral and written communication

Bilingual – Spanish a plus

Organization and record-keeping

Education

High School Diploma or GED

MAT training within 6 months of hire

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Operations Aide staff will provide overall supervision and support in the residential program to ensure the seamless and safe operations of the facility, client schedule, and client transportation to and from all scheduled appointments.

KEY ESSENTIAL FUNCTIONS

• Responsible for the operations of the facility to promote safety, security, and adherence to the program schedule for clients and staff.
• Facilitates and engages clients in individual and group educational discussions essential to daily living skills, including personal hygiene, learning new task or skills and similar information about important life skill.
• Coordinates and verifies client movement throughout the facility including to and from restrooms, classrooms, activity room, program outdoor spaces, and all off-site/outdoor events, activities and appointments.
• Reports incidents, accidents, and clients concerns or problems to appropriate management and clinical staff.
• Documents status of facility in proper logbook.
• Monitors clients conduct and overall behavior during tour of duty.
• Searches and distributes client’s property and mail while conducting inspections for contraband according to established organizational policy.
• Conducts crisis intervention techniques to client’s exhibiting disruptive/unusual behavior.
• Engages de-escalation intervention with clients exhibiting acting-out behaviors.
• Conducts rounds on an hourly basis to assess clients conduct plus ensure the ongoing safety and cleanliness of the facility.
• Attends and participates in all required educational trainings to develop skills and techniques.
• Remains on duty always until assigned relief arrives.
• Assist in the implementation of program operations improvements and treatment upgrades including policy changes, room reassignments, etc.
• Other duties as assigned within the scope of operations functional duties.

REQUIREMENTS

• High School Diploma or GED, required.
• One (1) year related counseling experience in Substance Abuse/Mental Health (Preferred)
• Obtain within six months of hire:
  
  • Supporting Recovery with Medications Addictions Treatment (MAT)
• Obtain within thirty days of hire:
  
  • Justice Center Code of Conduct Training
  • Confidentiality related to 42CFR (3 Hours)
  • Mandated reporter (2 hours)
• Ability to effectively communicate orally and in writing.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
• Ability to make decisions based on education preparation and experience, which reflect consistency with Agency philosophy, policies and procedures, standards of care and review body requirements.
• Bilingual – Spanish speaking a plus.

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.