Operation Aide

Acacia Network; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Acacia Network is seeking an Operations Aide to provide supervision and support in its residential program. You will help ensure seamless, safe operations, supervise client schedules, and coordinate transportation to appointments.

You will engage clients in daily living skills discussions, monitor conduct, and report incidents to management. The role requires basic counseling exposure, strong communication, and the ability to de-escalate tense situations in a bilingual setting.

Qualifications

• High School Diploma or GED required.
• One year related counseling experience preferred.
• Within six months: MAT training.
• Within thirty days: Code of Conduct training, confidentiality (42 CFR), mandated reporter training.

Responsibilities

• Supervise and support in residential program to ensure safety and adherence to the schedule.
• Engage clients in individual and group discussions on life skills.
• Coordinate and verify client movement throughout the facility.
• Report incidents and concerns to management and clinical staff.
• Document facility status in logs and monitor client conduct.
• Distribute mail and inspect for contraband per policy.
• Apply crisis intervention and de-escalation techniques as needed.
• Conduct hourly rounds to ensure safety and cleanliness.
• Participate in trainings and stay on duty until relief arrives.
• Assist in implementing program operations improvements.

Skills

Communication

Record keeping

Decision making

Bilingual Spanish

Education

High School Diploma or GED

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Operations Aide staff will provide overall supervision and support in the residential program to ensure the seamless and safe operations of the facility, client schedule, and client transportation to and from all scheduled appointments.

KEY ESSENTIAL FUNCTIONS

• Responsible for the operations of the facility to promote safety, security, and adherence to the program schedule for clients and staff.
• Facilitates and engages clients in individual and group educational discussions essential to daily living skills, including personal hygiene, learning new task or skills and similar information about important life skill.
• Coordinates and verifies client movement throughout the facility including to and from restrooms, classrooms, activity room, program outdoor spaces, and all off-site/outdoor events, activities and appointments.
• Reports incidents, accidents, and clients concerns or problems to appropriate management and clinical staff.
• Documents status of facility in proper logbook.
• Monitors clients conduct and overall behavior during tour of duty.
• Searches and distributes client's property and mail while conducting inspections for contraband according to established organizational policy.
• Conducts crisis intervention techniques to client's exhibiting disruptive/unusual behavior.
• Engages "de-escalation" intervention with client's exhibiting acting-out behaviors.
• Conducts rounds on an hourly basis to assess clients conduct plus ensure the ongoing safety and cleanliness of the facility.
• Attends and participates in all required educational trainings to develop skills and techniques.
• Remains on duty always until assigned relief arrives.
• Assist in the implementation of program operations improvements and treatment upgrades including policy changes, room reassignments, etc.
• Other duties as assigned within the scope of operations functional duties.

REQUIREMENTS

• High School Diploma or GED, required.
• One (1) year related counseling experience in Substance Abuse/Mental Health (Preferred)
• Obtain within six months of hire:
  • Supporting Recovery with Medications Addictions Treatment (MAT)
• Obtain within thirty days of hire:
  • Justice Center Code of Conduct Training
  • Confidentiality related to 42CFR (3 Hours)
  • Mandated reporter (2 hours)
• Ability to effectively communicate orally and in writing.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
• Ability to make decisions based on education preparation and experience, which reflect consistency with Agency philosophy, policies and procedures, standards of care and review body requirements.
• Bilingual - Spanish speaking a plus.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.