Operations Aide

Acacia Network; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Holidays

Job summary

Acacia Network in New York City seeks an Operations/Residential Program staff member to oversee daily facility scheduling and patient transportation, ensuring timely services and safety.

The role requires at least 1 year of related counseling experience in substance abuse or mental health, strong written and spoken communication, and the ability to maintain detailed records. Bilingual Spanish a plus; competitive benefits provided.

Qualifications

• 1 year related counseling experience in Substance Abuse/Mental Health.
• Ability to effectively communicate orally and in writing.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.

Responsibilities

• Coordinate and verify patient movement.
• Reports incidents, accidents and patients concerns or problems to appropriate clinical staff.
• Documents status of facility in proper log book.
• Monitor patient conduct and overall behavior during tour of duty.
• Distributes patient's property, mail while conducting inspections from contraband according to established organizational policy.
• Conducts crisis intervention counseling to patients exhibiting disruptive/unusual behavior.
• Conducts rounds on an hourly basis to assess patients conduct plus ensure the ongoing safety and cleanliness of the facility.
• Other duties as assigned.

Skills

Counseling

Communication

Documentation

Crisis intervention

Job description

MISSION STATEMENT:

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

The Operations provides overall supervision and support in the Residential program to ensure the timely execution of facility schedule and patient transportation.

KEY ESSENTIAL FUNCTIONS:

• Coordinate and verify patient movement.
• Reports incidents, accidents and patients concerns or problems to appropriate clinical staff.
• Documents status of facility in proper log book.
• Monitor patient conduct and overall behavior during tour of duty.
• Distributes patient's property, mail while conducting inspections from contraband according to established organizational policy.
• Conducts crisis intervention counseling to patients exhibiting disruptive/unusual behavior.
• Conducts rounds on an hourly basis to assess patients conduct plus ensure the ongoing safety and cleanliness of the facility.
• Other duties as assigned.

REQUIREMENTS:

• 1 year related counseling experience in Substance Abuse/Mental Health.
• Ability to effectively communicate orally and in writing.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
• Ability to make decisions based on education preparation and experience, which reflect consistency with Agency philosophy, policies and procedures, standards of care and review body requirements.
• Bilingual - Spanish speaking a plus.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.