Operations Agent - Air Export

LaSalle Network; Wood Dale (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits enrollment

Job summary

LaSalle Network is partnering with a leading global logistics provider to identify an Operations Coordinator - Air Export to join their Wood Dale, IL team. This role supports daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment.

You will process Air Export shipments, prepare documentation, track shipments, coordinate with carriers, and assist with billing. The ideal candidate has 3+ years of Air Export experience, strong attention to detail, and

Qualifications

• 3+ years of Air Export/Freight Forwarding experience (required).
• Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination
• Strong customer service, data entry, and high-volume email management skills
• Ability to manage multiple shipments and deadlines in a fast-paced environment
• Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing
• Familiarity with Dangerous Goods (DG), TSA, and IATA regulations
• Strong attention to detail
• Intermediate Microsoft Office proficiency

Responsibilities

• Enter and process Air Export shipment information accurately within KWE's systems.
• Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied.
• Coordinate shipment pickups from customers/vendors to KWE's Wood Dale facility.
• Track and trace shipments with carriers from origin through final destination.
• Prepare, assemble, and distribute required Air Export documentation.
• Support freight inspections and ensure shipments meet applicable IATA flight standards.
• Create customer invoices and assist with troubleshooting billing discrepancies or issues.
• Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements.
• Follow account-specific SOPs to maintain consistent and accurate service.
• Communicate shipment updates, issues, and exceptions internally and with customers.
• Manage a high volume of email communication and account activity while meeting required deadlines.
• Escalate account, shipment, or documentation issues appropriately.

Skills

Air Export

Freight Forwarding

Customer Service

Data Entry

Email Management

Attention to Detail

Multitasking

Tools

Microsoft Office

Job description

• $22-25/hr depending on experience

LaSalle Network is partnering with a leading global logistics provider to identify an Operations Coordinator - Air Export to join their Wood Dale, IL team. This organization delivers end-to-end supply chain solutions across industries including aerospace, healthcare, automotive, and more. They are seeking detail-oriented professionals to support daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment.

Responsibilities

• Enter and process Air Export shipment information accurately within KWE's systems.
• Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied.
• Coordinate shipment pickups from customers/vendors to KWE's Wood Dale facility.
• Track and trace shipments with carriers from origin through final destination.
• Prepare, assemble, and distribute required Air Export documentation.
• Support freight inspections and ensure shipments meet applicable IATA flight standards.
• Create customer invoices and assist with troubleshooting billing discrepancies or issues.
• Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements.
• Follow account-specific SOPs to maintain consistent and accurate service.
• Communicate shipment updates, issues, and exceptions internally and with customers.
• Manage a high volume of email communication and account activity while meeting required deadlines.
• Escalate account, shipment, or documentation issues appropriately.

Requirements

• 3+ years of Air Export/Freight Forwarding experience (required)
• Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination
• Strong customer service, data entry, and high-volume email management skills
• Ability to manage multiple shipments and deadlines in a fast-paced environment
• Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing
• Familiarity with Dangerous Goods (DG), TSA, and IATA regulations
• Strong attention to detail
• Intermediate Microsoft Office proficiency

Logistics

• This is an onsite full-time role with shifts scheduled within an 8am–5pm window and some flexibility based on business needs.
• $22-25/hr depending on experience
• LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.