Operations Administrative Coordinator

The Jay Group; Town of Lancaster (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K with company discretionary match

Bus Discount Program

Dental Insurance

Employee Assistance Program

Health Insurance

Life Insurance

Long Term Disability Insurance

Paid Holiday Hours

Paid Time-Off

Plum Benefits

Short Term Disability Insurance

Vision Insurance

Weekly Pay

Job summary

The Jay Group seeks an Operations Administrative Coordinator for its Lancaster warehouse. This role is vital in supporting Operations and Client Services, applying critical thinking and problem-solving skills to ensure smooth order flow and quality client service.

Ideal candidates should have a High School Diploma or GED; experience in operations or client services is preferred. Responsibilities include order management, communication, and troubleshooting printer workflows. Join a team committed to excellence and customer focus.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 2–4 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Responsibilities

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues.
• Maintain printer workflows and troubleshoot basic device issues.
• Assist with picking, packing, kitting, returns, and shipping.

Skills

Critical thinking

Problem-solving

Strong organizational skills

Communication skills

Ability to manage multiple priorities

Strong written communication skills

Education

High School Diploma or GED

Associate degree preferred

2-4 years in operations or client services administration

Tools

WMS

Microsoft Excel

Microsoft365

Job description

Job Details

Job Location: Corporate Headquarters – Lancaster, PA 17601
Job Shift: Mon‑Fri 7:00am–3:30pm
The position is available as an Operations Administrative Coordinator for our Lancaster warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem‑solving skills to ensure smooth order flow, accurate documentation, and timely client service support.

Hours for the position: First shift – Monday through Friday 7:00am to 3:30pm. Overtime will be required based on business need.

Job Responsibilities

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues; elevate complex problems as necessary.
• Maintain printer workflows and troubleshoot basic device issues.
• Print special project labels and assist in communication between client services and Ops.
• Scan and send BOL’s to the corresponding client service managers.
• Manifest and invoice orders accurately and on time in the WM system.
• Assist with picking, packing, kitting, returns, and shipping during capacity gaps.
• Identify process improvements and contribute to SOP updates.
• Maintain clear communication with Operations, Client Services, and IT/WMS support.
• Present options and data for decision‑making when issues arise.
• Schedule all inbound shipments for the facility.
• Check drivers in/out and assign dock doors.

Qualifications

Education & Experience

• High School Diploma or GED required; Associate degree preferred.
• 2–4 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Skills

• Critical thinking and problem‑solving.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong written communication skills.

Technical

• Proficiency in Microsoft365 and WMS systems.
• Familiarity with printing workflows and basic troubleshooting.

Benefits

• 401K with company discretionary match
• Bus Discount Program
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time‑Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

About Jay Group

Jay Group is an industry‑leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well‑known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back‑end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values: Make it Possible, Drive to Innovate, We Win Together, Built on Trust.
• Have a proactive and self‑motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States.

Equal Employment Opportunity Employer