Operations Admin: Customer Service & Logistics Support

FedEx Group; Allen Township (PA); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is hiring for a full‑time clerical/administrative role supporting hub and station operations. You will handle data entry, reporting, and customer inquiries while maintaining accuracy and timely processing of tasks.

The role emphasizes office support, data review, and collaboration with management to drive efficient delivery and loss prevention. Strong keyboard skills, MS Office proficiency, and customer service focus are essential.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience preferred; dock operations or distribution center experience helpful.
• Proficient with Microsoft Office and data entry; strong typing and attention to detail.

Responsibilities

• Provides clerical support (photocopying, filing, faxing, emailing, answering phones) to management and operations.
• Reviews, researches and enters data in various systems to support functional areas.
• Compiles data and generates regular and ad hoc reports for management review.
• Acts as frontline customer service to resolve inquiries and elevate issues as needed.
• Supports audit activities and data retrieval for BC SA reviews.
• Tracks metrics and ensures timely updates for loss prevention and linehaul operations.

Skills

Typing

Data entry

Customer service

Multitasking

Time management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is hiring for a full‑time clerical/administrative role supporting hub and station operations. You will handle data entry, reporting, and customer inquiries while maintaining accuracy and timely processing of tasks.

The role emphasizes office support, data review, and collaboration with management to drive efficient delivery and loss prevention. Strong keyboard skills, MS Office proficiency, and customer service focus are essential.