Operations Admin & Records Coordinator

Person-Centered-Services; Town of West Seneca (NY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Person-Centered-Services is hiring an Administrative Assistant for Operations to support Care Coordination and Support. This role combines office management, data processing, and document workflows across two offices in West Seneca and Tonawanda.

The position requires handling Life Plans, EMR documents, audits, and communications with individuals supported, families, and staff. Strong confidentiality and Microsoft 365 skills are essential.

Qualifications

• High school diploma or GED required.
• Associate degree is preferred but not required.
• Prior office experience is beneficial.
• Familiarity with I/DD provider context is a plus.

Responsibilities

• Provide administrative support to Care Coordination and Support Department.
• Manage office operations, records, mail, and workflows.
• Process Life Plans and signatures per policy.
• Maintain EMR-related documentation and trackers.
• Upload docs to statewide databases and regulatory platforms.
• Assist with enrollments, notices, and audits.
• Respond to routine inquiries from staff and stakeholders.
• Ensure confidentiality and compliance with regulations.

Skills

Independent work

Communication skills

Confidentiality

Organizational skills

Cultural competence

Education

High School Diploma/GED

Associate degree, preferred

Tools

Microsoft Word

Excel

Job description

Person-Centered-Services is hiring an Administrative Assistant for Operations to support Care Coordination and Support. This role combines office management, data processing, and document workflows across two offices in West Seneca and Tonawanda.

The position requires handling Life Plans, EMR documents, audits, and communications with individuals supported, families, and staff. Strong confidentiality and Microsoft 365 skills are essential.