Operations Admin Lead: Service & Reporting

Keolis Group; Framingham (MA); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Keolis Group in Framingham, MA is seeking an Administrative Supervisor (Operations) to support the administrative team and ensure efficient office operations. This role emphasizes managing contract documentation, payroll backup, and internal reporting.

The candidate will lead customer service efforts, supervise staff, investigate escalated issues, and analyze KPIs to improve service quality. Excellent communication and organizational skills are essential.

Qualifications

• Minimum 3 years in an Administrative Supervisor or similar role.
• High school diploma or GED; BS/BA in Business Administration is a plus.
• Proficient in Word and Excel (pivot tables).
• Strong background in customer service in fast-paced environments.

Responsibilities

• Administrative: Maintain and manage contract-related documentation; prepare and submit reports; payroll backup; manage inventory and vendor relations; protect confidentiality.
• Customer Service: Supervise team; assist with escalated issues; investigate complaints; track KPIs; gather feedback from drivers and passengers.
• Business / Reporting Processes: Monitor route departures; operate software; compile performance metrics and monthly reports.

Skills

Time management

Multitasking

Attention to detail

Written communication

Verbal communication

Interpersonal skills

Customer relations

Problem solving

Education

High school diploma or GED

BS/BA in Business Administration

Tools

Microsoft Word

Excel (pivot tables)

Job description

Keolis Group in Framingham, MA is seeking an Administrative Supervisor (Operations) to support the administrative team and ensure efficient office operations. This role emphasizes managing contract documentation, payroll backup, and internal reporting.

The candidate will lead customer service efforts, supervise staff, investigate escalated issues, and analyze KPIs to improve service quality. Excellent communication and organizational skills are essential.