Operations Admin II — Customer Service & Data Ops

FedEx Group; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Federal Express Corporation is hiring an administrative clerk to support hub and station operations in Oklahoma City. You will handle clerical tasks, data entry, and customer inquiries to help optimize delivery times. This role emphasizes accuracy, attention to detail, and ability to work in a fast-paced environment.

Familiarity with MS Office and reporting is a plus. Minimal travel required; E-Verify participation applies.

Qualifications

• Two years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with audit activity by retrieving data and/or files for review.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is hiring an administrative clerk to support hub and station operations in Oklahoma City. You will handle clerical tasks, data entry, and customer inquiries to help optimize delivery times. This role emphasizes accuracy, attention to detail, and ability to work in a fast-paced environment.

Familiarity with MS Office and reporting is a plus. Minimal travel required; E-Verify participation applies.