Operations Admin I: Data, Records & Customer Support

FedEx Group; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations, focusing on data entry, records management, and responsive customer service at FedEx locations.

Responsibilities include handling photocopying, filing, scanning, and timely data entry across multiple systems, while supporting quality assurance and loss prevention tasks to ensure efficient delivery and accurate documentation.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills including typing, data entry, phone, copier and fax.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BC​SA audit activity by retrieving data and/or files for review.
• Maintains records management tasks such as maintenance, destruction and inventory.

Skills

Typing

Data entry

Customer service

Microsoft Office

Phone

Time management

Education

High School Diploma or GED

Tools

Microsoft Excel

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations, focusing on data entry, records management, and responsive customer service at FedEx locations.

Responsibilities include handling photocopying, filing, scanning, and timely data entry across multiple systems, while supporting quality assurance and loss prevention tasks to ensure efficient delivery and accurate documentation.