Operations Admin & Dispatch Coordinator

Interstate Waste Services; Town of Plainfield (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Interstate Waste Services is seeking an Administrative Assistant to support Hauling Depot operations in New York. You will assist with dispatch coordination, data entry, and documentation on route sheets, tickets, and regulatory records.

The role emphasizes communication, accuracy, and multi-tasking in a busy logistics environment. Experience in waste/transport and familiarity with DOT paperwork are highly valued.

Qualifications

• 18+ years of age and eligible to work in the United States.
• High school diploma; higher education is a plus.
• Minimum 3 years experience as Administrative Assistant or Operations Support.
• Fluency in English required; Spanish bilingual is a plus.
• Experience in waste management or transportation industry preferred.
• Experience in waste industry software preferred, but training may be provided.
• Computer skills including Microsoft Excel, Word, Outlook, TEAMS.
• Ability to learn and conform to digital processes; prioritize tasks; strong attention to detail.
• Excellent organizational and time management abilities.
• Familiarity with DOT regulations and safety documentation.

Responsibilities

• Maintain comprehensive operational records including route sheets, work orders, and service documentation.
• Check-in and communicate with drivers and collection helpers around shift times daily.
• Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs.
• Coordinate with dispatch on daily route assignments and changes.
• Make corrections (productivity data) within 24 hours.
• Enter productivity entry for previous day; all productivity must be entered within 48 hours of route completion.
• Receive and assist occasional customer service calls and communicate between drivers on routes.
• Collect daily tickets and DVIRs for processing; injury/accident reports as needed.
• Contact sales and/or customer service departments in case of service issues and updates.
• Organize and distribute all paperwork from drivers or other staff.
• Utilize system functionality for all operations requiring data entry and accuracy.
• Coordinate and schedule operational meetings and training sessions.
• Prepare meeting agendas and record minutes for operations meetings.
• Maintain updated contact information for all operations personnel.
• Distribute important operational updates and policy changes to team members.
• Assist in maintaining records required for regulatory compliance.
• Help prepare documentation for audits and inspections.
• Assist with incident report documentation and filing.
• Trained in house to dispatch if interested and need arises.
• Manage internal filing systems (digital and physical) for operational documents.
• Prepare and distribute daily, weekly, and monthly operational reports.
• Compile data for regulatory compliance reporting.
• Assist in analyzing operational data to identify trends and improvement areas.

Skills

Communication skills

Data entry

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Outlook

TEAMS

Waste management software

Job description

Interstate Waste Services is seeking an Administrative Assistant to support Hauling Depot operations in New York. You will assist with dispatch coordination, data entry, and documentation on route sheets, tickets, and regulatory records.

The role emphasizes communication, accuracy, and multi-tasking in a busy logistics environment. Experience in waste/transport and familiarity with DOT paperwork are highly valued.