Customer Service Representative CA

AWP Safety, Inc; Santa Ana (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Long-term disability

HSA/FSA

401(k)

PTO & holidays

Job summary

AWP Safety, Inc. is seeking a Customer Service Representative to drive revenue and brand awareness by selling the company’s products, rentals, and services through bids and e-commerce. The role focuses on establishing new accounts, expanding current ones, and meeting sales and margin targets.

You will manage outgoing calls, emails, quotes for public and private bids, and help customers navigate the e-commerce platform while promoting safety-focused solutions across a national network.

Qualifications

• 2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must.

Responsibilities

• Conduct outgoing phone calls to prospective customers
• Compose and send e-mail correspondence to prospective customers
• Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
• Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
• Coordinate quotes for public and private bids
• Inform customers of current promotions or special sales
• Manage and track e-commerce leads and sources in database
• Analyze and summarize sales trends for sales management team
• Assist customers with navigating website and placing orders online
• Successfully learn our products and services
• Convey the company’s focus on safety to employees and customers
• Creatively work with team members on sales strategies
• Relentlessly create and drive weekly sales plan
• Stress Statewide network of companies delivering quality and on-time service
• May conduct product training for customers
• Perform all other duties as assigned

Skills

Bid submissions

E-commerce sales

Prospecting

Telemarketing

CRM usage

Tools

Lead tracking software

Job description

Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.

Key Responsibilities

• Conduct outgoing phone calls to prospective customers
• Compose and send e-mail correspondence to prospective customers
• Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
• Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
• Coordinate quotes for public and private bids
• Inform customers of current promotions or special sales
• Manage and track e-commerce leads and sources in database
• Analyze and summarize sales trends for sales management team
• Assist customers with navigating website and placing orders online
• Successfully learn our products and services
• Convey the company’s focus on safety to employees and customers
• Creatively work with team members on sales strategies
• Relentlessly create and drive weekly sales plan
• Stress Statewide network of companies delivering quality and on-time service
• May conduct product training for customers
• Perform all other duties as assigned

Qualifications

• 2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must
• Experience in construction, traffic control or infrastructure industries preferred
• Strong presentation and communication skills, both written and oral, bilingual a plus
• Excellent computer and internet mining skills and experience with lead tracking software
• Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospects
• Experience in developing quotes and preparing sales analysis reports for management
• Must be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitude
• High energy and self-motivated
• Must be able to sit for long periods of time
• Extensive computer and telephone use Team focused and support the company direction

Additional Information

What You Will Love

• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid 50K basic life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

The salary range for this position is $42K - $52K

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.