Full-Cycle Logistics Account Manager

ADP, Inc.; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Impactful role

Career advancement

Job summary

Forrest Logistics in Phoenix, AZ is seeking an Account Manager to own the full lifecycle of freight—from booking to delivery—while building strong relationships with customers and carrier partners. You’ll communicate proactively to maintain transparency, monitor shipments in real time, and resolve issues quickly.

The role offers growth in a fast-paced logistics environment. The ideal candidate has 3–4 years in logistics/transportation, with port/drayage experience a plus, and excels at

Qualifications

• 3–4 years of experience in logistics/transportation.
• Drayage/port experience is a plus.
• Strong communication and relationship-building skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• Manage the full lifecycle of freight from booking to delivery.
• Build and maintain strong customer and carrier relationships.
• Provide proactive communication to ensure transparency.
• Monitor and resolve shipment issues in real time.
• Handle high volumes of inbound/outbound communication professionally.
• Provide regular reporting and insights on account performance.
• Oversee carrier portfolio to ensure safety, service, and compliance.
• Identify opportunities to improve service levels and reduce costs.

Skills

Logistics experience

Negotiation

Customer service

Communication

Relationship building

Multitasking

Independent working

Team collaboration

Tools

Drayage/Port experience

Job description

Forrest Logistics in Phoenix, AZ is seeking an Account Manager to own the full lifecycle of freight—from booking to delivery—while building strong relationships with customers and carrier partners. You’ll communicate proactively to maintain transparency, monitor shipments in real time, and resolve issues quickly.

The role offers growth in a fast-paced logistics environment. The ideal candidate has 3–4 years in logistics/transportation, with port/drayage experience a plus, and excels at