Operational Training Lead

FirstService Residential; Houston (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

FirstService Residential seeks an Operational Trainer to deliver and develop company training programs across regions. You will work under the Director of Learning & Enablement to ensure high-quality instructional design and program delivery, covering onboarding, leader development, performance management, and customer service.

You will design and facilitate ad hoc training, manage schedules with vendors, and maintain training records while ensuring alignment with strategic objectives and best

Formación

• Bachelor’s degree in business, organizational behavior, or related field with 3–5 years’ experience.
• Experience in adult facilitation and instructional design preferred.
• Proficiency with MS Office Suite (Outlook, Excel, PowerPoint, Word).

Responsabilidades

• Create engaging learning activities and compelling course content.
• Incorporate multimedia elements into learning programs.
• Coordinate complex training plans in an agile environment.
• Develop training needs assessments and determine requirements for new programs.
• Provide coaching to associates for performance improvement.
• Collaborate with stakeholders to address training gaps and improve performance.
• Design training materials in brand—job aids, slides, guides, activities.

Conocimientos

Adult Facilitation

Instructional Design

Learning platforms

Project management

Cross-functional collaboration

Educación

Bachelor’s degree in business, organizational Behavior, organizational Development, HR, or related field

3–5 years’ experience or combination of education/experience

Adult Facilitation, Training, Instructional Design, learning certificates and credentials preferred

Microsoft Office Suite proficiency (Outlook, Excel, PowerPoint, Word)

Descripción del empleo

FirstService Residential seeks an Operational Trainer to deliver and develop company training programs across regions. You will work under the Director of Learning & Enablement to ensure high-quality instructional design and program delivery, covering onboarding, leader development, performance management, and customer service.

You will design and facilitate ad hoc training, manage schedules with vendors, and maintain training records while ensuring alignment with strategic objectives and best