OPERATIONAL TRAINING DEVELOPMENT ANALYST - 73004205

My Florida Families; Tallahassee (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue’s Child Support Program seeks an Operational Training Development Analyst to design and develop instructor-led and computer-based training materials. The role requires strong research, writing, and editing skills to ensure interactive, well-structured trainings that align with the program's goals and revision schedules.

Experience condensing complex information into clear instructions and using e-learning tools is required; preference for Articulate 360 and a

Qualifications

• Condense complex information into clear instructions.
• Design and develop instructor-led and computer-based training.
• Use e-learning authoring tools to build training materials.

Responsibilities

• Design and develop instructor-led and computer-based training materials.
• Align training with program goals and revision schedules.
• Apply research, writing, and editing skills to create interactive training.
• Manage multiple assignments, meet deadlines, and communicate progress.

Skills

Instructional content simplification

Training design & development

E-learning tools usage

Education

Degree in Instructional Design/Education

Tools

Articulate 360

Job description

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OPERATIONAL TRAINING DEVELOPMENT ANALYST - 73004205

Date: Oct 29, 2026

Requisition No:886534

Agency: Department of Revenue

Working Title: OPERATIONAL TRAINING DEVELOPMENT ANALYST - 73004205

Position Number:73004205

Salary: $47,667.96 - $63,653.40 / annually

Operational Training Development Analyst (Operations Review Specialist)

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures.

We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is a highly responsible, professional position in the Operational Procedures and Training Unit, within the Child Support Program, and reports to the Revenue Program Administrator for the Training team. This position coordinates the design and development of instructor-led and computer-based training materials, aligning with the Program’s strategic goals and revision schedule. The team member in this position must use strong research, writing, and editing skills to design and develop interactive training. Critical thinking and problem-solving skills are required to make independent decisions, evaluate and analyze information, and sequence information ensuring logical content flow. The team member must effectively manage multiple assignments simultaneously, meet deadlines, adjust priorities as needed, communicate assignment statuses, and work with minimal supervision.

MINIMUM REQUIREMENTS:

• Experience condensing large amounts of complex information into simple and clear instructions.
• Experience designing and developing instructor-led and computer-based training.
• Experience using e-learning authoring tools.

PREFERENCES:

• Preference will be given to candidates who have experience using Articulate 360.
• Preference will be given to candidates who have a degree or certification in Instructional Design, Education, or a similar field.

SPECIAL NOTES:

• This position is not telework eligible.
• An alternative screening criteria matrix will be used to determine which applicants to interview.
• A work sample will be administered immediately following the interview.

SALARY: $47,667.96 - $63,653.40 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.

Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.