Operational Support Specialist

Eurofins QTA Inc.; Lancaster (Lancaster County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to serve as a liaison for bio/pharmaceutical clients. This full-time role involves managing client communications, overseeing project documentation, and ensuring quality service delivery. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to quality processes. With comprehensive benefits and a supportive work environment, this position offers a unique opportunity to contribute to the safety and efficacy of vital products in the life sciences sector.

Benefits

Comprehensive medical coverage

Dental and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Qualifications

• Excellent communication skills to liaise between clients and technical staff.
• Strong attention to detail in documentation and project management.

Responsibilities

• Acting as the bio/pharmaceutical client liaison within the laboratory.
• Overseeing the administration of bio/pharmaceutical projects.

Skills

Oral and written communication skills

Attention to detail

Customer service practices

Education

High school diploma or equivalent

Bachelor's degree in science or business

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

• Acting as the bio/pharmaceutical client liaison within the laboratory by communicating client's requirements to the technical staff by maintaining project-related documentation.
• Communicating desired turnaround times, and managing information flow
• Facilitating and organizing client audits, visits, and conference calls; monitoring ongoing projects and providing status updates as needed
• Auditing client sample paperwork and resolving discrepancies
• Overseeing the general administration of bio/pharmaceutical projects (issuing quotations, answering billing and reporting questions, and scheduling sample pickups)

Qualifications

• High school diploma or equivalent.Bachelor's degree in science or businesspreferred
• Excellent oral and written communication skills (including ability to ask appropriate question to attain necessary information to keep projects moving forward);
• Attention to detail in writing, proofreading, and communications;Dedication to quality processes; demonstrate excellent customer service practices;

Additional Information

Position is full-time, first shift position Monday - Friday, 8:00am - 5:00pm.

Candidates currently living within a commutable distance of Portage, MI are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.