Operational Support Lead, SIGINT Systems

CACI International Inc; Austin (TX); On-site; USD 81,000 - 171,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Competitive compensation

Job summary

CAC I International Inc. seeks an experienced Operational Support Specialist Manager to lead a high‑performance team focused on troubleshooting, system readiness, and field operations for SIGINT/EW solutions in support of national defense and intelligence missions.

The role requires a TS/SCI with polygraph, a BA/BS or equivalent, and 10+ years of related experience, with travel up to 50%. The position emphasizes cross‑functional leadership, Jira workflow oversight, and mission readiness across

Qualifications

• Active TS/SCI with polygraph required.
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience.
• Demonstrated leadership experience managing technical teams or operations support functions.
• Strong background in SIGINT, ISR operations, and associated military systems.
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP.
• Significant proficiency in Windows, Linux, and distributed systems.
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+).
• Ability to manage and prioritize tasks across multiple concurrent programs.
• Excellent communication, interpersonal, and decision‑making skills.
• Ability to travel 25%–50%, depending on mission needs.

Responsibilities

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet. Ensuring systems are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
• Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.

Skills

TS/SCI clearance

Leadership

SIGINT/ISR experience

Windows

Linux

Distributed systems

Travel readiness

Communication skills

DoD 8570 IAT Level I

Navy cryptologic systems knowledge

Education

BA/BS degree or equivalent experience

10+ years related technical or military experience

Job description

CAC I International Inc. seeks an experienced Operational Support Specialist Manager to lead a high‑performance team focused on troubleshooting, system readiness, and field operations for SIGINT/EW solutions in support of national defense and intelligence missions.

The role requires a TS/SCI with polygraph, a BA/BS or equivalent, and 10+ years of related experience, with travel up to 50%. The position emphasizes cross‑functional leadership, Jira workflow oversight, and mission readiness across