Operational Support Clerk

The Community Group; Massachusetts; On-site; USD 35,000 - 48,000; Full time

Job summary

The Community Group is seeking an Operational Support Clerk to provide clerical and logistical support for smooth daily operations. The role involves maintaining organized office systems, coordinating supplies, and assisting with administrative tasks to ensure efficient program operations. Strong organizational skills, proficiency with Microsoft Office and Google Workspace, and the ability to manage multiple tasks are essential.

Qualifications include a high school diploma (Associate's or Bachelor's preferred) and experience in administrative roles. The position supports enriching programs for students in the Massachusetts area.

Qualifications

• Strong organizational and administrative skills.
• Experience with data entry and office systems preferred.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Maintain organized office environment and support operational systems.
• Order program supplies and monitor inventory levels.
• Assist with logistical coordination for meetings and trainings.

Skills

Organizational skills

Administrative skills

Customer service

Data entry

Bilingual (English/Spanish)

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Overview

The Community Group (TCG) operates eight Community Kids Place (CKP) Out-of-School Time (OST) programs in Lawrence and Methuen, serving over 400 students in partnership with local school districts. CKP provides high-quality enrichment opportunities during the school year and summer, including field trips, project-based learning, collaboration with community partners, and extended time with school-day teachers. Aligned with the Department of Elementary and Secondary Education (DESE) 21st Century Community Learning Centers model, the program focuses on academic and social-emotional growth. All CKP sites are licensed by the Department of Early Education and Care, ensuring a safe, high-quality learning environment.

Job Summary

The Operational Support Clerk provides clerical and logistical support to the School Age Programs team to ensure smooth daily operations. This role maintains organized office systems, coordinates supplies and materials, supports program logistics, and assists with routine administrative tasks that help programs run efficiently across sites. The Operational Support Clerk also serves as a first point of contact for phone calls and visitors and works closely with program leadership to maintain organized systems and operational readiness.

Essential Duties And Responsibilities

• Office Operations and Organization: Maintain an organized office environment and support shared operational systems to ensure program readiness.
• Answer incoming program phone calls, respond to general inquiries, and route questions to the appropriate staff member.
• Greet visitors and assist with basic office coordination tasks.
• Order program and office supplies, monitor inventory levels, and coordinate distribution of materials to program sites.
• Maintain organized files, office trackers, and shared documentation systems.

Administrative and Operational Support

• Prepare materials for trainings, meetings, and program activities.
• Route invoices, check requests, and cash advance documentation to appropriate approvers.
• Assist with basic data entry and updates to operational trackers as directed by program leadership.
• Support preparation and organization of documents and materials needed for daily operations.

Event and Logistics Coordination

• Maintain the calendar for staff events, in-service days, and program activities.
• Assist with logistical coordination for meetings, trainings, and staff events, including supply preparation and basic event support.
• Prepare materials and resources needed for staff development days and program activities.

Program Support And Additional Responsibilities

• Work closely with program leadership to support operational coordination across program sites.
• Provide program coverage support when needed to ensure continuity of operations.
• Perform other duties as assigned by the supervisor to support program operations.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Strong organizational and administrative skills.
• Experience with data entry and office systems preferred.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and customer service skills.
• Bilingual (English/Spanish) preferred.

Requirements

• Must complete CORI, SORI, and fingerprint background checks in accordance with Department of Early Education and Care regulations prior to employment.
• Evidence of physical examination within one year prior to employment.
• Evidence of immunizations against Measles, Mumps, and Rubella (MMR).
• Maintain current CPR and First Aid certification or obtain within the required timeframe.

Equal Employment Opportunity Statement

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.

E-Verify Note

The Community Group participates in the E-Verify program to determine the immigration and work eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.