Operational Support Associate Milwaukee Airport

SIXT USA; Milwaukee (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401k plan

PTO & holidays

Employee rental program

Uniform & dry cleaning

Job summary

SIXT USA is seeking an Operational Support Associate in Milwaukee to drive exceptional rental experiences. You will guide customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities and ensuring smooth check-ins and check-outs.

You will support fleet logistics, coordinate with service partners, and maintain fleet readiness and cleanliness, contributing to a high standard of customer service and operational efficiency.

Qualifications

• Strong sales and communication skills with a customer-first mindset.
• Proven customer service background with a focus on delivering memorable experiences.
• Excellent organizational abilities, logistics planning, and documentation.
• Ability to collaborate across teams and adapt to changing business needs.
• Availability for evenings, weekends, and holidays; clean driving record and eligibility to work in the U.S.

Responsibilities

• Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities.
• Support customers throughout their rental journey, ensuring satisfaction and collecting feedback.
• Oversee fleet operations, including vehicle readiness, inventory management, and coordination with service partners.
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency.
• Maintain accurate records of inventory, service updates, and customer interactions across teams.

Skills

Sales & Communication

Customer Service

Organizational & Technical

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

Job Description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $24.09 per hour.

YOUR ROLE AT SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

YOUR SKILLS MATTER

• Sales & Communication Skills You are persuasive, confident, and driven by performance-based incentives
• Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences
• Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team Collaboration You thrive in a team-oriented environment and adjust smoothly to changing business needs
• Flexibility You’re available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & Eligibility You are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Qualifications:

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.