Operational Risk Platform Lead & Change Enablement

Jobtailor; Town of Florida (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking a specialist to manage and optimize our Risk Management Platform in New York. You will coordinate user support, testing, and changes while partnering with policy, tech, and business teams to align platform enhancements with strategic goals.

Responsibilities include administering the platform, planning rollouts, and delivering training, demos, and user communications. You will analyze data, support reporting, and drive continuous improvements across cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience supporting business platforms, operational processes, or risk-related systems in a financial services environment.
• Strong organizational and coordination skills.
• Ability to manage multiple priorities across support and change activities.
• Experience translating business needs into clear requirements and working effectively with technology teams.
• Strong written and verbal communication skills.
• Ability to support training, stakeholder updates, and end-user communications.
• Experience with testing coordination, defect management, and release support.
• Ability to work across teams and functions in a fast-paced, evolving environment.
• Strong problem-solving skills and attention to detail.
• Experience in Operational Risk, Control Management, or related risk disciplines.
• Familiarity with platform administration, user support models, and business process workflows.
• Experience supporting platform modernization or transformation initiatives.
• Exposure to reporting, data analysis, or SQL-based investigation/support.
• Experience working with cross-functional stakeholders in large, complex organizations.

Responsibilities

• Support day-to-day administration and operational management of the Risk Management Platform
• Serve as a key point of coordination for user support, access-related questions, issue triage, and process clarification
• Partner with business, policy, and technology stakeholders to gather, refine, and support delivery of platform enhancements
• Help manage and prioritize change requests in alignment with business needs, dependencies, and strategic direction
• Support rollout of platform updates through communications, training, demos, and user engagement
• Assist with transition planning and continuity of support across platform changes, modernization efforts, and evolving operating models
• Coordinate testing activities for enhancements, defect fixes, and production releases
• Document business requirements, process flows, impacts, and operational considerations for new functionality
• Provide support for reporting, data review, and analysis tied to platform operations and risk management activities
• Identify opportunities to improve user experience, streamline workflows, and reduce manual effort
• Build working relationships across product, engineering, operations, and risk stakeholders
• Contribute to ownership, responsiveness, and continuous improvement

Skills

Operational Risk Management

Change Request Management

Testing Coordination

Stakeholder Communication

Data Analysis

Education

Bachelor’s degree or equivalent

Tools

SQL

Job description

Jobtailor is seeking a specialist to manage and optimize our Risk Management Platform in New York. You will coordinate user support, testing, and changes while partnering with policy, tech, and business teams to align platform enhancements with strategic goals.

Responsibilities include administering the platform, planning rollouts, and delivering training, demos, and user communications. You will analyze data, support reporting, and drive continuous improvements across cross-functional teams.