Operational Risk & Governance Leader

MassMutual; Boston (MA); On-site; USD 170,000 - 210,000; Full time

Job summary

MassMutual is seeking a strategic Head of Operational Risk Assessments and Governance in Boston or Springfield, MA. This leadership role oversees enterprise risk & control assessments and resilience, directing the second line of defense to strengthen governance and risk reporting.

The ideal candidate drives scenario analysis, loss data collection, root cause analysis, and continuous improvement across risk frameworks, partnering with audit, compliance, and business units to ensure robust

Qualifications

• Bachelor's degree in Risk Management, Business, Operations, or related field
• 10+ years in operational risk or enterprise risk with leadership experience
• Expertise in risk & control assessment programs (RCSA) and post-incident analysis
• Experience overseeing operational resilience programs or second line challenge to BCP/CRISIS management
• Strong understanding of risk frameworks, regulatory expectations, and industry best practices
• Proven ability to lead cross-functional initiatives and influence at all levels
• Excellent analytical, communication, and leadership skills
• Experience with GRC platforms and risk data analytics tools

Responsibilities

• Own and lead enterprise-wide risk & control assessment program
• Oversee identification, assessment, and monitoring of process execution risks across units
• Collaborate with risk and control owners to document internal controls in the GRC system
• Provide independent assessment and support for control design and mitigation
• Lead scenario analysis, loss event data collection, and root cause analysis
• Ensure risk assessments are actionable and prioritized for mitigation
• Monitor regulatory developments and industry trends to inform risk strategy
• Chair subcommittees governing operational process risks
• Drive continuous improvement in risk frameworks and governance
• Deliver risk reporting to senior leadership and committees
• Promote transparency and accountability through risk reporting

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Risk management

Regulatory understanding

Education

Bachelor's degree in Risk Management

Master's degree preferred

Tools

GRC platforms

Risk data analytics tools

Job description

MassMutual is seeking a strategic Head of Operational Risk Assessments and Governance in Boston or Springfield, MA. This leadership role oversees enterprise risk & control assessments and resilience, directing the second line of defense to strengthen governance and risk reporting.

The ideal candidate drives scenario analysis, loss data collection, root cause analysis, and continuous improvement across risk frameworks, partnering with audit, compliance, and business units to ensure robust