Operational Quality Program Lead

Auror Limited; Coppell (TX); Hybrid; USD 115,000 - 167,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking a Staff Program Manager, Operational Quality to monitor day-to-day performance against SOPs and commitments across our operational ecosystem. You will support escalation resolution, maintain scorecard data integrity, and flag emerging performance risk to leadership across Autonomous Operations.

In this role, you will coordinate with category leads, Command Center, and field operations; ensure data accuracy in metric reviews; and drive continuous improvement using Lean/DMAIC

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or related field.
• 5+ years of relevant experience in operations, performance monitoring, quality management, or related field.
• Strong attention to detail and data integrity with experience maintaining scorecards or dashboards.
• Ability to identify and escape operational risks in a timely, organized manner.
• Effective communication across cross-functional and multi-level stakeholder groups.
• Comfort operating in a fast-paced, ambiguous environment with evolving priorities.

Responsibilities

• Monitoring day-to-day vendor operational performance against SOPs and commitments (uptime, recovery time, on-time delivery) and flag deviations promptly.
• Support resolution of active escalations, coordinating with category leads, Command Center, and field operations as needed.
• Maintain the integrity and accuracy of scorecard and performance data used in metric reviews and leadership reporting.
• Identify emerging performance risk trends and proactively flag them to Autonomous Operations leadership.
• Contribute to continuous improvement of monitoring processes and escalation models, applying Lean/DMAIC principles where appropriate.

Skills

Attention to detail

Data integrity

Cross-functional communication

Stakeholder management

Fast-paced environment

Education

Bachelor's degree

Tools

Jira

Jama

Confluence

Google Suite

Job description

Aurora is seeking a Staff Program Manager, Operational Quality to monitor day-to-day performance against SOPs and commitments across our operational ecosystem. You will support escalation resolution, maintain scorecard data integrity, and flag emerging performance risk to leadership across Autonomous Operations.

In this role, you will coordinate with category leads, Command Center, and field operations; ensure data accuracy in metric reviews; and drive continuous improvement using Lean/DMAIC