Staff Program Manager, Operational Quality

Auror Limited; Coppell (TX); Hybrid; USD 115,000 - 167,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking a Staff Program Manager, Operational Quality to monitor day-to-day performance against SOPs and commitments across our operational ecosystem. You will support escalation resolution, maintain scorecard data integrity, and flag emerging performance risk to leadership across Autonomous Operations.

In this role, you will coordinate with category leads, Command Center, and field operations; ensure data accuracy in metric reviews; and drive continuous improvement using Lean/DMAIC

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or related field.
• 5+ years of relevant experience in operations, performance monitoring, quality management, or related field.
• Strong attention to detail and data integrity with experience maintaining scorecards or dashboards.
• Ability to identify and escape operational risks in a timely, organized manner.
• Effective communication across cross-functional and multi-level stakeholder groups.
• Comfort operating in a fast-paced, ambiguous environment with evolving priorities.

Responsibilities

• Monitoring day-to-day vendor operational performance against SOPs and commitments (uptime, recovery time, on-time delivery) and flag deviations promptly.
• Support resolution of active escalations, coordinating with category leads, Command Center, and field operations as needed.
• Maintain the integrity and accuracy of scorecard and performance data used in metric reviews and leadership reporting.
• Identify emerging performance risk trends and proactively flag them to Autonomous Operations leadership.
• Contribute to continuous improvement of monitoring processes and escalation models, applying Lean/DMAIC principles where appropriate.

Skills

Attention to detail

Data integrity

Cross-functional communication

Stakeholder management

Fast-paced environment

Education

Bachelor's degree

Tools

Jira

Jama

Confluence

Google Suite

Job description

Who we are

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.

What we are looking for

As the Staff Program Manager, Operational Quality, you monitor day-to-day operational performance against SOPs and operational commitments - uptime, recovery time, on-time delivery - across Aurora's operational ecosystem. You support escalation resolution, maintain scorecard data integrity, and flag emerging performance risk to leaders across Autonomous Operations.

This role requires strong attention to detail, sound judgement on when to escape, and the ability to operate effectively across a fast-moving, cross-functional environment.

In this role, you will

• Monitoring day-to-day vendor operational performance against SOPs and commitments (uptime, recovery time, on-time delivery) and flag deviations promptly.
• Support resolution of active escalations, coordinating with category leads, Command Center, and field operations as needed.
• Maintain the integrity and accuracy of scorecard and performance data used in metric reviews and leadership reporting.
• Identify emerging performance risk trends and proactively flag them to Autonomous Operations leadership.
• Contribute to continuous improvement of monitoring processes and escalation models, applying Lean/DMAIC principles where appropriate.

Required Qualifications

• Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
• 5+ years of relevant experience in operations, performance monitoring, quality management, or a related field.
• Strong attention to detail and data integrity, with experience maintaining scorecards or performance dashboards.
• Demonstrated ability to identify and escape operational risks in a timely, well organized manner.
• Effective communication skills across cross-functional and multi-level stakeholder groups.
• Comfort operating in a fast-paced, ambiguous environment with evolving priorities.

Preferred Qualifications

• Experience in transportation, logistics, or autonomous vehicle operations.
• Certifications such as PMP, CSP, Six Sigma, CFSE/P, or other relevant safety or project management certifications.
• Knowledge of safety regulations and standards
• Experience developing, implementing and improving Safety Performance Indicators (SPIs)
• Experience leading cross-functional teams.
• Understanding of regulatory compliance processes related to safety standards.
• Experience with Jira, Jama, Confluence, Google Suite.

For roles based in Coppell, TX: The salary range for this position is $115,000 - $166,500 per year.
Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks.

We believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.

Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora's California Employment Privacy Policy.