Operational Quality & Process Improvement Lead

State of Wisconsin; Madison (WI); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Sick leave

Insurance options

Retirement plan

Job summary

State of Wisconsin's Department of Agriculture, Trade and Consumer Protection (DATCP) seeks an Operational Quality Manager to lead bureau program analysis, improve processes, and oversee IT project implementations. The role involves coordinating evaluations, maintaining the bureau’s SharePoint site, and leading quality assurance efforts.

Travel about 5% and a 12-month probation are required. The position is based in Madison with a remote-work option up to 6 days per 2 weeks and a starting pay

Qualifications

• Experience conducting program analysis and evaluation, including business processes, operational data, or program outcomes and using results to improve policies or operations.
• Experience developing, implementing, or evaluating organizational policies or quality-management processes.
• Experience leading or coordinating projects involving business processes and IT systems, gathering requirements and implementing improvements.

Responsibilities

• Coordinate bureau program evaluations and develop/audit process improvements.
• Develop and maintain the bureau’s SharePoint site and quality assurance plans.
• Provide leadership to the SharePoint User team and manage IT project development/implementation.
• Analyze bureau IT processes to identify changes that improve efficiency; manage related documentation.

Skills

Program analysis

Evaluation

Policies

Project leadership

IT process improvements

Tools

SharePoint

CRM

Database/Reporting

Job description

State of Wisconsin's Department of Agriculture, Trade and Consumer Protection (DATCP) seeks an Operational Quality Manager to lead bureau program analysis, improve processes, and oversee IT project implementations. The role involves coordinating evaluations, maintaining the bureau’s SharePoint site, and leading quality assurance efforts.

Travel about 5% and a 12-month probation are required. The position is based in Madison with a remote-work option up to 6 days per 2 weeks and a starting pay