Operational IT Support Specialist (Secret Clearance)

American Ops; Montgomery (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health plan (Medical/Dental/Vision)

401(k) retirement plan

Life insurance

Paid time off

Disability insurance

Job summary

American Ops seeks a Field Support Analyst to provide first-line operational and technical support for BMx client/server devices, workstations, and related environments. You will work with Help Desk, system admins, and cybersecurity personnel to resolve issues and maintain device readiness.

The role includes supporting transition activities, endpoint support, hardware/software sustainment, and user-support coordination to ensure operational continuity for BMx personnel and facilities.

Qualifications

• 3+ years of technical support experience.
• Must possess DoD Secret Clearance.
• Preferred certifications: Security+ and Microsoft certifications.

Responsibilities

• Provide first-line operational and technical support for BMx client/server devices, workstations, peripherals, and related environments.
• Coordinate with Help Desk, system administrators, cybersecurity personnel, and SMEs to troubleshoot issues and ensure device readiness.
• Support account/access troubleshooting and ensure operational support systems remain available.
• Assist with operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination.
• Help maintain continuity by ensuring BMx access for PMEL and logistics staff.

Skills

Endpoint support

Client/server troubleshooting

Windows administration

Device configuration

User support

Job description

American Ops seeks a Field Support Analyst to provide first-line operational and technical support for BMx client/server devices, workstations, and related environments. You will work with Help Desk, system admins, and cybersecurity personnel to resolve issues and maintain device readiness.

The role includes supporting transition activities, endpoint support, hardware/software sustainment, and user-support coordination to ensure operational continuity for BMx personnel and facilities.