Functional Support Administrator

BlueWater Federal Solutions, Inc.; Montgomery (AL); Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Bluewater Federal is seeking a Functional Support Administrator to provide first-line technical and operational support for the BMx users and systems at Maxwell AFB in Alabama. You will install, configure, and maintain workstations, peripherals, and client/server devices, while troubleshooting issues and supporting onboarding and account management.

The role requires an active Secret clearance, with Security+ certifications preferred, and experience in endpoint support, Windows administration,

Qualifications

• 3+ years of technical support experience.
• Active Secret clearance required.
• Security+ certifications are preferred.
• Experience with Endpoint support, Client/server troubleshooting, Windows administration, device configuration and user support.

Responsabilités

• Provide first-line technical and operational support for BMx users and systems.
• Install, configure, and maintain workstations, peripherals, and client/server devices.
• Troubleshoot hardware, software, connectivity, and access issues.
• Support user onboarding, account management, and operational readiness activities.
• Coordinate escalations to technical SMEs and Help Desk personnel as required.
• Maintain endpoint security and configuration compliance.
• Document support activities and resolution actions.

Connaissances

Endpoint support

Client/server troubleshooting

Windows administration

Device configuration

User support

Description du poste

Overview

Bluewater Federal is looking for a Functional Support Administrator to support the USAF at Maxwell AFB.

The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations.

Responsibilities

• Provide first-line technical and operational support for BMx users and systems.
• Install, configure, and maintain workstations, peripherals, and client/server devices.
• Troubleshoot hardware, software, connectivity, and access issues.
• Support user onboarding, account management, and operational readiness activities.
• Coordinate escalations to technical SMEs and Help Desk personnel as required.
• Maintain endpoint security and configuration compliance.
• Document support activities and resolution actions.

Qualifications

• 3+ years of technical support experience.
• Must have an active Secret clearance
• Security+ certifications are preferred
• Experience with Endpoint support, Client/server troubleshooting, Windows administration, Device configuration, User support

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.