Operational Excellence Lead

Datavant; United States; On-site; USD 98,000 - 115,000; Full time

Job summary

Datavant is a data collaboration platform powering healthcare data connectivity and insights. We seek a professional to drive process improvements across diverse teams, map workflows, and translate data into actionable changes that reduce friction and improve service quality.

You will partner across Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to realize measurable impact and sustained change.

Qualifications

• Experience in process improvement, operational excellence, project management, consulting, or transformation.
• Strong process-mapping and root-cause-analysis skills.
• Demonstrated success leading cross-functional initiatives.
• Experience translating customer and operational data into action.
• Strong written communication and documentation skills.
• Familiarity with Lean, Six Sigma, change management, or similar methods.
• Comfort working across multiple products, systems, teams, and legacy processes.

Responsibilities

• Assess workflows, systems, handoffs, policies, documentation, and customer journeys for assigned processes and teams.
• Use customer contacts, employee feedback, quality trends, and operational metrics to identify recurring friction and quantify its impact.
• Lead process mapping, root-cause analysis, task audits, and workflow redesign.
• Document and Standardize SOPs documentation, controls, and operating practices across legacy teams.
• Identify opportunities to automate, eliminate, simplify, or streamline work.
• Partner with Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to resolve cross-functional customer pain points.
• Build business cases and prioritize opportunities based on customer impact, operational value, risk, effort, and feasibility.
• Partner with Training and Quality to ensure changes are understood, adopted, measured, and sustained.

Skills

Process improvement

Operational excellence

Project management

Transformation

Root-cause analysis

Cross-functional leadership

Data-driven decisions

Written communication

Job description

Datavant is a data collaboration platform powering healthcare data connectivity and insights. We seek a professional to drive process improvements across diverse teams, map workflows, and translate data into actionable changes that reduce friction and improve service quality.

You will partner across Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to realize measurable impact and sustained change.