Operational Excellence & Change Leader (Lean/ADKAR)

Gravity IT Resources; South Jordan (UT); On-site; USD 90,000 - 130,000; Part time

Job summary

Gravity IT Resources is seeking a Process Improvement & Change Management Specialist to help establish, implement, and sustain repeatable business processes and policies. You will collaborate with technical teams, business stakeholders, and leadership to turn recommendations into actionable processes, focusing on long-term adoption rather than traditional project management.

The role requires Lean methods, change management expertise (ADKAR preferred), and strong facilitation and communication

Qualifications

• Experience in process improvement, business operations, or organizational change management.
• Experience developing and standardizing business processes, policies, and procedures.
• Ability to translate recommendations into actionable plans and sustainable practices.
• Strong understanding of accountability frameworks, process ownership, and compliance monitoring.
• Experience coordinating with technical teams, stakeholders, and leadership.
• Experience supporting change, employee adoption, and compliance.

Responsibilities

• Assess existing processes to identify gaps and inefficiencies.
• Develop standardized, repeatable processes for policy implementation and compliance.
• Establish workflows, roles, responsibilities, and expectations for execution.
• Apply Lean principles and continuous improvement to boost efficiency.
• Translate recommendations into sustainable business practices and accountability structures.
• Define process ownership, checkpoints, and escalation paths.
• Establish tracking and reporting for adoption, compliance, and effectiveness.
• Partner with leadership to address gaps and reinforce accountability.
• Create process documentation, SOPs, and supporting guidelines.
• Develop and support change management strategies for new processes.

Skills

Process improvement

Change management

Stakeholder coordination

Communication

Facilitation

Problem solving

Job description

Gravity IT Resources is seeking a Process Improvement & Change Management Specialist to help establish, implement, and sustain repeatable business processes and policies. You will collaborate with technical teams, business stakeholders, and leadership to turn recommendations into actionable processes, focusing on long-term adoption rather than traditional project management.

The role requires Lean methods, change management expertise (ADKAR preferred), and strong facilitation and communication