Operational Coordinator - General

Jay Group; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with company discretionary match

Employee Assistance Program

Health Insurance

Life Insurance

Long Term Disability insurance

Paid Holiday Hours

Paid Time-Off

Short Term Disability Insurance

Vision Insurance

Weekly Pay

Job summary

Jay Group is seeking an Operational Coordinator to support warehouse operations and client services. You will monitor WMS progress, troubleshoot issues, and assist with order processing and reporting.

The role emphasizes accuracy, speed, and effective communication across Operations and IT teams. The position requires a high school diploma or GED (associate degree preferred) and 2–4 years in operations or client services.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 2-4 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Responsibilities

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues; escape complex problems appropriately.
• Maintain printer workflows and troubleshoot basic device issues.
• Upload and enter orders; set up/edit item masters; generate status and performance reports.
• Release special projects to Operations and ensure requirements are met.

Skills

Critical thinking

Problem solving

Organizational skills

Communication skills

Multitasking

Education

High School Diploma or GED

Associate degree

Tools

Microsoft 365

WMS

Excel

Job description

Operational Coordinator - General position is available for our Corporate Warehouse.The Operational Coordinator - General serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands‑on operational support when needed.

Responsibilities:

Order & Workflow Administration

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues; escape complex problems appropriately.
• Maintain printer workflows and troubleshoot basic device issues.

Client Service Support

• Upload and manually enter orders; set up/edit item masters.
• Generate and distribute status and performance reports.
• Release special projects to Operations and ensure requirements are met.
• Manifest and invoice orders accurately and on time.
• Prepare purchase orders for Operations supplies and services.

Operational Flex

• Assist with picking, packing, kitting, and shipping during capacity gaps.
• Identify process improvements and contribute to SOP updates.

Communication

• Maintain clear communication with Operations, Client Services, and IT/WMS support.
• Present options and data for decision-making when issues arise.

Qualifications:

Education & Experience

• High School Diploma or GED required; Associate degree preferred.
• 2-4 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Skills

• Critical thinking and problem-solving.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Technical

• Proficiency in Microsoft 365 and WMS systems.
• Familiarity with printing workflows and basic troubleshooting.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services.For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

• 401K with company discretionary match
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
• Must be willing to submit a background check.
• Ability to work legally in the United States