Operational Controls Analyst — Hybrid 4x1, Growth

Careerglobalhc; United States; Hybrid; USD 64,000 - 96,000; Full time

Benefits offered by this job

Hybrid work arrangement

Vehicle allowance & discounts

Comprehensive health coverage

Employer-funded HSA

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs & career dev

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) seeks an Operational System Controls Associate to support testing and monitoring of key controls across HCA systems, ensuring policy compliance. You will assist in root-cause analyses, develop system solutions, and implement corrective actions with the team.

You will help identify control gaps, monitor issues, and support process improvements to boost efficiency and control effectiveness in a fast-paced, collegial environment.

Qualifications

• 2-4 years related experience supporting control execution, issue investigation, root‑cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Basic knowledge of root‑cause analysis and process‑improvement methods.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

Responsibilities

• Control Monitoring & Validation
• Support executing and monitoring key operational system controls to ensure compliance with company policies and procedures
• Assist manager in investigating and validating control exceptions, system issues, and process variances to identify potential risks
• Support manager in identifying and escalating control gaps, compliance risk, and process deficiencies to management for timely resolution
• Root Cause Analysis
• Partner and support manager in conducting root cause analyses for operational issues, control failures, customer impacts, development, implementation, and validation of corrective actions
• Process Improvement
• Support the manager with identifying and implementing process improvements to enhance operational efficiency and control effectiveness

Skills

Analytical thinking

Problem-solving

Communication

Organization

Process improvement

CRM familiarity

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Hyundai Capital America (HCA) seeks an Operational System Controls Associate to support testing and monitoring of key controls across HCA systems, ensuring policy compliance. You will assist in root-cause analyses, develop system solutions, and implement corrective actions with the team.

You will help identify control gaps, monitor issues, and support process improvements to boost efficiency and control effectiveness in a fast-paced, collegial environment.