Operational Analytics & Customer Insights Analyst II

WM; Windsor (CT); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) matching

Paid vacation and holidays

Personal days

Job summary

WM is seeking an intermediate data analyst to support data analysis, reporting, and actionable recommendations that improve workflow, customer experience, and communications. This role owns workstreams on operational customer communications, customer contact data integrity, and customer portal improvements, serving as a bridge between business stakeholders, operations, and tech partners.

The position requires collaboration with marketing, IT, and operations to ensure data quality, timely

Qualifications

• Bachelor's degree required or equivalent experience.
• 3 years of relevant work experience in business analysis, reporting or related areas.
• 4 years of relevant work experience if no degree is possessed.

Responsibilities

• Perform intermediate data analysis and reporting.
• Lead customer communications data workstreams and portal initiatives.
• Coordinate with business stakeholders and technology partners to ensure data quality and timely delivery.
• Identify risks and propose process improvements to enhance workflows.

Skills

Business analysis

Reporting

Data quality

Stakeholder communication

Education

Bachelor's degree in Business Administration/Analytics/Marketing/IS

High School Diploma or GED with 4 years of experience

Job description

WM is seeking an intermediate data analyst to support data analysis, reporting, and actionable recommendations that improve workflow, customer experience, and communications. This role owns workstreams on operational customer communications, customer contact data integrity, and customer portal improvements, serving as a bridge between business stakeholders, operations, and tech partners.

The position requires collaboration with marketing, IT, and operations to ensure data quality, timely