General Manager- Residence inn by Marriott

The Ghoman Group; Carmel (IN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Health, dental, and vision insurance

Career development and training

Job summary

Ghoman Hotels and Resorts LLC is seeking a Hotel General Manager for the Residence Inn by Marriott in Carmel, IN. The role requires Marriott-brand leadership to drive daily operations, guest satisfaction, and financial performance.

Strong budgeting, revenue management, and team leadership are essential to elevate profitability and guest experiences. The ideal candidate must have Marriott hotel management experience, a proven ability to lead multiple departments, and a strategic focus on service

Qualifications

• 15–20 years of progressive experience in the hospitality industry preferred.
• 5–10 years of experience in a Hotel General Manager or Assistant General Manager role.
• Mandatory experience managing a Marriott-branded hotel.
• Experience with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott properties is preferred.
• Demonstrated success in hotel operations, budgeting, revenue management, and guest satisfaction.

Responsibilities

• Oversee daily hotel operations and ensure Marriott brand standards, company policies, and SOPs.
• Lead, supervise, and coordinate department heads for efficient operations.
• Conduct regular management meetings to review performance and set departmental goals.
• Monitor service quality and guest experience across departments.
• Address guest complaints promptly and implement service recovery strategies.
• Ensure compliance with health, safety, and regulatory requirements.
• Develop and manage annual operating and capital budgets; review financials and expenses.
• Implement revenue management strategies including pricing, inventory, and yield optimization.
• Prepare monthly financial and operational reports for ownership and leadership.

Skills

Leadership

Communication

Team building

PMS systems

Microsoft Office

Organizational skills

Analytical skills

Decision-making

Guest relations

Cost control

Forecasting

Budgeting

Problem-solving

Education

Bachelor's degree in Hospitality Management

Business Administration

Hospitality certifications

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Hotel General Manager

Company: Ghoman Hotels and Resorts LLC
Location: Residence Inn by Marriott
11895 N. Meridian Street, Carmel, IN 46032, USA
Job Type: Full-Time
Salary: $80,000–$100,000 per year

Position Overview

Ghoman Hotels and Resorts LLC is seeking an experienced and results-oriented Hotel General Manager to lead the daily operations of our Residence Inn by Marriott property in Carmel, Indiana. The successful candidate will be responsible for overall hotel performance, financial management, team leadership, guest satisfaction, revenue growth, and compliance with Marriott brand standards.

The ideal candidate will have a strong background in Marriott hotel operations, excellent leadership skills, and a proven ability to improve profitability while delivering exceptional guest experiences.

Previous Marriott hotel management experience is mandatory for this position.

Key Responsibilities

Hotel Operations and Leadership

• Oversee all daily hotel operations, ensuring compliance with Marriott brand standards, company policies, and standard operating procedures.

• Lead, supervise, and coordinate department heads to ensure efficient hotel operations.

• Conduct regular management meetings to review performance, address operational challenges, and establish departmental goals.

• Monitor service quality and ensure a consistent, high-quality guest experience across all departments.

• Address guest complaints promptly and implement effective service recovery strategies.

• Ensure compliance with applicable health, safety, fire, and regulatory requirements.

Financial Management and Revenue Growth

• Develop, manage, and monitor annual operating budgets, capital expenditure budgets, and financial forecasts.

• Review profit and loss statements, financial reports, and operating expenses to maintain profitability.

• Implement revenue management strategies, including room pricing, inventory management, and yield optimization.

• Monitor occupancy, average daily rate (ADR), revenue per available room (RevPAR), and other key performance indicators.

• Identify opportunities to increase revenue, control costs, and improve overall financial performance.

• Prepare and present monthly financial and operational reports to ownership and corporate leadership.

Team Management and Development

• Recruit, interview, hire, train, and retain qualified hotel employees and department managers.

• Establish clear performance expectations and hold department leaders accountable for operational results.

• Mentor and develop management teams to strengthen leadership capabilities and employee engagement.

• Promote a professional, collaborative, and service-focused work environment.

• Monitor staffing levels, scheduling, productivity, and labor costs.

Sales, Marketing, and Business Development

• Collaborate with sales and revenue management teams to increase occupancy and maximize hotel revenue.

• Support corporate account development, client relationships, and local business partnerships.

• Identify opportunities to attract extended-stay guests, corporate travelers, and group business.

• Assist in developing and implementing marketing and business development strategies.

• Monitor market trends, competitor performance, and customer demand to identify growth opportunities.

Quality Assurance and Compliance

• Ensure successful completion of Marriott brand inspections, internal reviews, and external audits.

• Maintain property standards, cleanliness, maintenance, and operational readiness.

• Oversee procurement, vendor relationships, and inventory controls.

• Lead initiatives involving property improvements, renovations, and capital projects.

• Ensure compliance with company policies, applicable employment laws, and relevant hospitality regulations.

Qualifications

Education

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.

• Relevant hospitality certifications are an advantage.

Professional Experience

• 15–20 years of progressive experience in the hospitality industry preferred.

• 5–10 years of experience in a Hotel General Manager or Assistant General Manager role.

• Mandatory experience managing a Marriott-branded hotel.

• Experience with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott properties is preferred.

• Demonstrated success in hotel operations, budgeting, revenue management, and guest satisfaction.

• Experience managing hotel teams, financial performance, and operational improvement initiatives.

• Experience with hotel openings, renovations, or property repositioning is an advantage.

Required Skills

• Strong leadership, communication, and team-building skills.

• Comprehensive knowledge of Marriott brand standards and hotel operating procedures.

• Expertise in revenue management, forecasting, budgeting, and profit and loss analysis.

• Strong financial planning and cost-control abilities.

• Excellent guest relations and problem-solving skills.

• Ability to manage multiple departments and competing priorities.

• Proficiency in hotel property management systems and Microsoft Office applications.

• Strong organizational, analytical, and decision‑making skills.

Compensation and Benefits

• Annual salary of $80,000–$100,000, based on qualifications and experience.

• Performance-based bonus opportunities.

• Paid time off.

• Health, dental, and vision insurance.

• Career advancement opportunities.

• Professional development and training programs.

Work Location

Residence Inn by Marriott
11895 N. Meridian Street
Carmel, IN 46032, USA

Application Requirements

Applicants must demonstrate previous Marriott hotel management experience and a strong record of operational leadership, financial performance, and guest service excellence.

Only candidates with Marriott hotel management experience will be considered.