Operation director in crypto payments

Tangem; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work from any location

Competitive compensation (EURO/USDT)

Job summary

Tangem ищет руководителя по операциям для координации портфеля проектов и организации процессов, связанных с платежными сервисами и клиентским обслуживанием. Ваша задача — выстраивать эффективные команды, управлять бюджетами и взаимодействовать с поставщиками по всему миру.

Работа удаленная с возможностью размещения в любой локации; конкурентная зарплата в евро/USDT, ориентированная на глобальный рынок. Требуется опыт в финсервисах, крипто-регуляциях и управлении рисками.

Qualifications

• Опыт управления проектами и портфелем услуг.
• Знание CRM/ERP и смежных операционных систем.
• Умение строить бюджеты и прогнозы финансов.
• Развитые аналитические навыки и решение проблем.
• Годное владение английским языком для деловой переписки.

Responsibilities

• Координировать портфели проектов с широким набором поставщиков (BaaS, LaaS, Liquidity, KYC, KYT).
• Организовать операционный процесс по программе Visa-карты ( onboarding, fulfilment, риск-данные, расчеты).
• Строить команды, развивать таланты и оценивать дееспособность сотрудников.
• Управлять бюджетом и финансовыми прогнозами, казначейство и контроль.
• Подготовка документации по операционным процессам (политики, инструкции, риски).
• Координация поддержки клиентов, развитие подходов и масштабирование взаимодействий.

Skills

Project management

CRM/ERP knowledge

Budgeting

Analytical thinking

Communication skills

English proficiency

Job description

Описание:

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the technology of hardware cold-wallet for digital assets with secure and simple UX in 220 countries today.

Задачи:

• Coordinate a portfolio of projects with wide range of service providers (BaaS, LaaS, Liquidity, KYC, KYT Providers).
• Organize the operational process for Visa card program (customer onboarding, fulfilment, partner management, risk and data management, reporting, settlement and reconciliations, automation).
• Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps.
• Manage the budget and financial forecasts, treasury function, monitor key performance indicators.
• Prepare detailed operational documentation for the op. processes (policies, instructions, risk assessments, guidelines, etc.).
• Drives all customer support activities, including process development, optimization and growth initiatives; Develops scalable customer engagement approach and customer deliverables to support growth and optimization initiatives.
• Handle legal, anti-fraud, and compliance process management. Oversee accounting and financial control.

Требования:

• Experience in the issuance of bank cards and operational process development of card products
• Experience in organizing managing projects, partners, and quality of payment services.
• Demonstrates strong knowledge of customer service standards, processes and tools.
• Demonstrates ability to lead projects related to CRM, ERP and other operational systems.
• Ability to create budgets and monitor their execution.
• Understanding of financial services operations, compliance and crypto assets regulation in EEA and globally, anti-fraud principles.
• Keen analytical, proven problem-solving and project management skills.
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams.
• English language proficiency

Условия:

• Stability, growth, participation in shaping the future unicorn
• Remote work from any location
• Competitive salary in EURO/USDT