Opera PMS Support Specialist (Hapi Platform)

Aquiva Labs, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Data Travel, LLC. is seeking a dedicated support specialist for Hapi's Signature Support Services, reporting to the Supervisor of Signature Support Services. The team includes Opera Subject Matter Experts and Engineers partnering with a leading hotel company to ensure Loyalty Program operations.

The role requires working in US PST Time Zone. You will deliver dedicated support, identify trends, build knowledge bases, and create training materials while collaborating with central and property

Qualifications

• 2+ years’ experience implementing and/or supporting Opera PMS Solutions.
• Experience implementing and supporting OXI and OWS interface.
• Professional English communication skills.

Responsibilities

• Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
• Identify trends and common issues.
• Build a knowledge base of known resolutions.
• Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
• Create user training documentation and provide user training on an as-needed basis.
• Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Opera PMS

OXI interface

OWS interface

English communication

RESTful APIs

SQL

AWS

Salesforce Service Cloud

Postman

Tools

Postman

Oracle Database

AWS (EC2, Lambda, CloudWatch)

Salesforce Service Cloud

Job description

Data Travel, LLC. is seeking a dedicated support specialist for Hapi's Signature Support Services, reporting to the Supervisor of Signature Support Services. The team includes Opera Subject Matter Experts and Engineers partnering with a leading hotel company to ensure Loyalty Program operations.

The role requires working in US PST Time Zone. You will deliver dedicated support, identify trends, build knowledge bases, and create training materials while collaborating with central and property