OPERA PMS Admin - Hybrid Hospitality Tech

Sonesta International Hotels; Newton (MA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

HSA Matching

401(k) Match

Paid Vacation

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking an Oracle OPERA PMS Administrator to configure, support, and optimize the OPERA PMS across managed and franchise properties. You will be the SME for OPERA (Oracle OPERA PMS and OPERA Cloud), ensuring stability, standardized deployment, and alignment with Sonesta's technology strategy.

You will drive consistency across properties, improve onboarding/offboarding for franchise hotels, and collaborate with vendors, property teams, and internal stakeholders to

Qualifications

• 4–7+ years hands-on OPERA PMS administration or support including implementations, installations, migrations and accelerators.
• Hands-on OPERA integrations experience (OHIP, OXI, IFC).
• Experience with OPERA reporting and analytics tools.
• Strong understanding of hotel operations (front desk, reservations, housekeeping, night audit).
• Experience supporting PMS integrations and troubleshooting interface issues.
• Ability to manage multiple properties or a multi-site hospitality environment.
• Strong problem-solving skills to diagnose and resolve complex system issues.

Responsibilities

• Administer, configure, and maintain OPERA PMS environments across properties.
• Escalate and resolve OPERA-related issues with timely root cause analysis.
• Manage user access, roles, permissions, and security configurations per IT policies.
• Monitor system performance, availability, and data integrity.

Skills

OPERA PMS admin

OPERA integrations

OPERA reporting

Hotel operations

PMS integrations

Multi-property management

Problem solving

Job description

Sonesta International Hotels is seeking an Oracle OPERA PMS Administrator to configure, support, and optimize the OPERA PMS across managed and franchise properties. You will be the SME for OPERA (Oracle OPERA PMS and OPERA Cloud), ensuring stability, standardized deployment, and alignment with Sonesta's technology strategy.

You will drive consistency across properties, improve onboarding/offboarding for franchise hotels, and collaborate with vendors, property teams, and internal stakeholders to