Oracle OPERA Systems Administrator

Sonesta International Hotels Corporation; Newton (MA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Match

Paid Vacation

Paid Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking an experienced OPERA PMS Administrator to configure, support, and optimize our Oracle OPERA systems across a growing portfolio of managed and franchise hotels. You will drive standardization, enable integrations, and partner with vendors to ensure stable data flow and reliable performance.

The role emphasizes collaboration with property teams and corporate IT to enhance onboarding/offboarding, upgrade planning, and system enhancements that

Qualifications

• 4–7+ years hands-on OPERA PMS administration including implementations, installations, migrations.
• Hands-on OPERA integrations experience (OHIP, OXI, IFC).
• Experience with OPERA reporting and analytics tools.
• Strong understanding of hotel operations (front desk, reservations, housekeeping, night audit).
• Experience supporting PMS integrations and troubleshooting interface issues.
• Ability to manage multiple properties or multi-site hospitality environments.
• Strong problem-solving skills for complex system issues.

Responsibilities

• Administer, configure, and maintain OPERA PMS environments across managed and franchise properties.
• Serve as the primary escalation point for OPERA-related issues with timely resolution.
• Manage user access, roles, and security configurations in line with IT policies.
• Monitor system performance, availability, and data integrity.
• Standardize OPERA configurations, templates, and procedures across the portfolio.
• Identify inconsistencies and implement scalable solutions to reduce variation.
• Coordinate integrations between OPERA and CRS, POS, CRM, and related systems.
• Troubleshoot interface issues and coordinate with vendors for improvements.
• Collaborate with Oracle Hospitality and vendors on OPERA-related matters.
• Support onboarding, conversions, and deployments involving OPERA PMS, including cloud migrations.
• Provide training and enablement to property teams and internal users on OPERA functionality.

Skills

OPERA PMS administration

OPERA integrations

OPERA reporting

Hotel operations

PMS integrations troubleshooting

Multi-site/hospitality management

Problem solving

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries.

What this role is all about

The Oracle OPERA Property Management System (PMS) Administrator is responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta’s managed and franchise hotel portfolio. This role serves as the technical and functional subject matter expert for OPERA (both Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta’s hospitality technology strategy. This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations. This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization. The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests. This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL.

What you’ll be doing

• PMS Administration & Support
  Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
  Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
  Manage user access, roles, permissions, and security configurations in alignment with IT policies
  Monitor system performance, availability, and data integrity
• Standardization & Process Improvement
  Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
  Identify inconsistencies across properties and implement scalable solutions to reduce variation
  Develop and maintain SOPs, configuration guides, and knowledge base documentation
  Partner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability
• Integrations & Ecosystem Management
  Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
  Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
  Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
• Vendor & Stakeholder Collaboration
  Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
  Manage vendor tickets, escalations, and service delivery expectations
  Build strong relationships with property-level stakeholders, franchisees, and corporate teams
  Provide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support model
• Implementations & Upgrades
  Support new hotel onboarding, conversions, and system implementations involving OPERA PMS
  Participate in OPERA Cloud migration planning and execution
  Assist in defining deployment standards, cutover strategies, and post-go-live support models
  Ensure data readiness and configuration alignment during transitions
• Training & Enablement
  Provide training and support to property teams and internal users on OPERA functionality and best practices
  Develop training materials and facilitate sessions for new system features or process changes
  Act as a trusted advisor to operations teams on how to best leverage OPERA capabilities

Qualifications Required

• 4–7+ years of hands‑on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
• Hands‑on experience with OPERA integrations (OHIP, OXI, IFC)
• Experience with OPERA reporting and analytics tools
• Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
• Experience supporting PMS integrations and troubleshooting interface issues
• Demonstrated ability to manage multiple properties or a multi‑site hospitality environment
• Strong problem‑solving skills with the ability to diagnose and resolve complex system issues

Preferred

• Familiarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems)
• Working knowledge of networking, virtual environments and additional PMS systems
• Experience working in a franchise or mixed ownership model environment

Key Competencies

• Operational Awareness: Deep understanding of how PMS supports hotel operations and guest experience
• Standardization Mindset: Ability to drive consistency across a diverse and decentralized portfolio
• Vendor Management: Comfortable holding vendors accountable and navigating escalations
• Collaboration & Influence: Works effectively across IT, operations, and franchise stakeholders
• Attention to Detail: Ensures accuracy in configuration, data, and system behavior
• Adaptability: Thrives in a dynamic environment with evolving priorities and system landscapes

Anticipated Pay Range & Additional Job Information

Pay Range: $90,000 to $105,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.