OpenText VIM Lead Consultant

Infosys Limited; Richardson (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Long-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited is seeking an experienced OpenText VIM Consultant to support, administer, troubleshoot, and enhance the VIM application integrated with SAP ECC/S/4HANA. You'll collaborate closely with business users, SAP teams, and infrastructure to ensure stable invoice processing operations.

The role requires strong, multi-disciplinary engagement across clients and internal teams, with focus on delivering reliable, scalable OpenText VIM solutions and contributing to continuous process

Qualifications

• 10+ years of experience in OpenText VIM.
• Strong understanding of: OpenText VIM, SAP Accounts Payable, SAP ECC and/or S/4HANA, OpenText Archive Center, ICC/BCC, SAP Workflow Archive Link.
• Experience in incident management and production support.
• Knowledge of invoice processing lifecycle and exception handling.
• Ability to analyze logs and troubleshoot interfaces.
• Experience with ServiceNow or similar ticketing tools.

Responsibilities

• Provide L2/L3 support for OpenText VIM application.
• Troubleshoot and resolve incidents related to invoice processing, workflows, document ingestion, and SAP integration.
• Monitor and maintain OpenText VIM, ICC/BCC (Capture Center), Archive Center, and related OpenText components.
• Analyze application logs and perform root cause analysis for production issues.
• Support month-end and business-critical invoice processing activities.
• Manage OpenText VIM workflows, queues, roles, and user access.
• Coordinate with SAP FI/AP teams for invoice processing and integration issues.
• Perform system health checks and proactively identify performance issues.
• Support upgrades, patches, migration activities, and system maintenance.
• Prepare technical documentation, SOPs, KT documents, and support reports.
• Participate in problem management and continuous improvement initiatives.

Skills

OpenText VIM

SAP AP

SAP ECC/S4HANA

OpenText ICC/BCC

ServiceNow

L2/L3 support

Education

Bachelor’s degree

Tools

OpenText Archive Center

OpenText VIM

Job description

Technology|Content Management|ECM - Documentum

Technical Skills 2

Overview

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

In the assigned Job Role of Process Project Lead 1, your Area Of Responsibility will be as below:

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

Your contribution to the team:

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

Required Skill and Experience

We are seeking an experienced OpenText Vendor Invoice Management (VIM) Consultant with strong expertise in SAP and OpenText solutions. The candidate will be responsible for supporting, administering, troubleshooting, and enhancing the OpenText VIM application integrated with SAP ECC/S/4HANA environments. The role requires close collaboration with business users, SAP teams, and infrastructure teams to ensure stable and efficient invoice processing operations.

Preferred Skill and Experience

Key Responsibilities

• Provide L2/L3 support for OpenText VIM application.
• Troubleshoot and resolve incidents related to invoice processing, workflows, document ingestion, and SAP integration.
• Monitor and maintain OpenText VIM, ICC/BCC (Capture Center), Archive Center, and related OpenText components.
• Analyze application logs and perform root cause analysis (RCA) for production issues.
• Support month-end and business-critical invoice processing activities.
• Manage OpenText VIM workflows, queues, roles, and user access.
• Coordinate with SAP FI/AP teams for invoice processing and integration issues.
• Perform system health checks and proactively identify performance issues.
• Support upgrades, patches, migration activities, and system maintenance.
• Prepare technical documentation, SOPs, KT documents, and support reports.
• Participate in problem management and continuous improvement initiatives.

Required Skills

• 10+ years of experience in OpenText VIM.
• Strong understanding of:
  • OpenText Vendor Invoice Management (VIM)
  • SAP Accounts Payable (AP)
  • SAP ECC and/or S/4HANA
  • OpenText Archive Center
  • OpenText ICC/BCC (Intelligent Capture/Capture Center)
  • SAP WorkflowSAP Archive Link
• Experience in incident management and production support.
• Knowledge of invoice processing lifecycle and exception handling.
• Ability to analyze logs and troubleshoot interfaces.
• Experience with ServiceNow or similar ticketing tools.

Nice to Have

• OpenText VIM implementation experience.
• OpenText Certifications.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.