OpenText VIM Lead Consultant

Infosys; Richardson (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Paid holidays

Long-term/Short-term Disability

Relocation assistance

Job summary

Infosys is seeking an experienced OpenText VIM Consultant to support, administer, and enhance OpenText VIM integrated with SAP ECC/S4HANA. The role collaborates with business users, SAP teams, and infrastructure to ensure stable invoice processing operations.

The candidate will monitor, troubleshoot, and optimize VIM workflows, archives, and capture components, while contributing to problem management and continuous improvement initiatives.

Qualifications

• 10+ years of experience in OpenText VIM.
• Strong understanding of OpenText VIM, SAP AP, ECC/S4HANA, Archive Center, and ICC/BCC.
• Experience with incident management and production support.
• Knowledge of invoice processing lifecycle and exception handling.

Responsibilities

• Provide L2/L3 support for OpenText VIM application.
• Troubleshoot incidents related to invoice processing, workflows, and SAP integration.
• Monitor OpenText VIM components and perform RCA for production issues.
• Support month-end invoice processing activities.
• Coordinate with SAP FI/AP teams for integration issues.
• Prepare technical documentation and support reports.

Skills

OpenText VIM

SAP AP

SAP ECC/S4HANA

ICC/BCC

SAP Workflow

SAP Archive Link

Incident management

Log analysis

Education

Bachelor’s degree or foreign equivalent

Tools

OpenText Archive Center

OpenText ICC/BCC

SAP ECC/S4HANA

SAP FI/AP interfaces

Job description

Overview

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

Overview

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

In the assigned Job Role of Process Project Lead 1, your Area Of Responsibility will be as below:

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

Your Contribution To The Team

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

Required Skill And Experience

We are seeking an experienced OpenText Vendor Invoice Management (VIM) Consultant with strong expertise in SAP and OpenText solutions. The candidate will be responsible for supporting, administering, troubleshooting, and enhancing the OpenText VIM application integrated with SAP ECC/S/4HANA environments. The role requires close collaboration with business users, SAP teams, and infrastructure teams to ensure stable and efficient invoice processing operations.

Preferred Skill And Experience

Key Responsibilities

• Provide L2/L3 support for OpenText VIM application.
• Troubleshoot and resolve incidents related to invoice processing, workflows, document ingestion, and SAP integration.
• Monitor and maintain OpenText VIM, ICC/BCC (Capture Center), Archive Center, and related OpenText components.
• Analyze application logs and perform root cause analysis (RCA) for production issues.
• Support month-end and business-critical invoice processing activities.
• Manage OpenText VIM workflows, queues, roles, and user access.
• Coordinate with SAP FI/AP teams for invoice processing and integration issues.
• Perform system health checks and proactively identify performance issues.
• Support upgrades, patches, migration activities, and system maintenance.
• Prepare technical documentation, SOPs, KT documents, and support reports.
• Participate in problem management and continuous improvement initiatives.

Required Skills

• 10+ years of experience in OpenText VIM.
• Strong understanding of:
• OpenText Vendor Invoice Management (VIM)
• SAP Accounts Payable (AP)
• SAP ECC and/or S/4HANA
• OpenText Archive Center
• OpenText ICC/BCC (Intelligent Capture/Capture Center)
• SAP Workflow
• SAP Archive Link
• Experience in incident management and production support.
• Knowledge of invoice processing lifecycle and exception handling.
• Ability to analyze logs and troubleshoot interfaces.
• Experience with ServiceNow or similar ticketing tools.

Nice to Have

• OpenText VIM implementation experience.
• OpenText Certifications.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.