OPEN POSITION | MIAMI OFFICE Client Service Representative

EAM Worldwide; Miami, Northern (FL, KY); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

EAM Worldwide in Miami, FL seeks a Client Services Specialist to support clients via email and phone with accuracy and professionalism. The role emphasizes clear communication, attention to detail, and effective coordination between clients and internal teams.

Ideal candidates have 5+ years in customer service within aerospace or MRO, strong multitasking abilities, and familiarity with AS9100/ISO quality programs. Competitive compensation package plus benefits awaits qualified applicants.

Qualifications

• Five+ years of customer service experience, preferably in Aerospace, Aviation or MRO industries.
• Multi-tasking with strong attention to detail.
• Customer-focused mindset and problem-solving abilities.
• Familiarity with AS9100 and ISO quality programs is a plus.
• Proficiency with Microsoft Outlook, Word, Excel, and basic internet navigation.

Responsibilities

• Handle customer inquiries, concerns, and complaints professionally.
• Process data entry and quotes.
• Act as liaison between clients and internal departments.
• Provide updates on repair status turnaround times.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Tools

Outlook

Word

Excel

Internet

Component Control

Quantum OS

Job description

Description

Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.

Key responsibilities

• Handle customer inquiries, concerns and complaints professionally
• Process data entry and quotes
• Act as liaison between clients and internal departments
• Provide updates on repair status turnaround times

Requirements

Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry

• Multi-task oriented with attention to detail
• Customer focused mindset – Problem solving abilities

Familiar with AS9100 and ISO Quality programs would be an asset

• Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
• Familiarity with Component Control/ Quantum operating system

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you.

Job Type: Full-time & Part-time

Expected hours: 40 per week

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance