Open Labs Tech Support Specialist - Part Time

South Texas College

McAllen (TX)

On-site

USD 18,000 - 25,000

Part time

2 days ago

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Job summary

The Open Labs Customer Service Technician at South Texas College supports the open computer labs and patrons in the Technology Campus, McAllen. You assist with daily use of computers, software, and resources, and help with MS Office, Jagnet, Blackboard, and printing tasks while upholding lab safety and rules.

You will aid department staff with labs, makerspace tech, and ongoing trainings, delivering strong customer service in a higher education setting.

Qualifications

College certificate, minimum 30 college hours.
At least 6 months of customer service experience preferred.
Experience in higher education or enterprise systems like Banner is a plus.
Excellent oral, written and interpersonal communication skills.
Ability to prioritize, organize and complete multiple tasks with attention to detail.

Responsibilities

Responds to inquiries and provides general information and assistance.
Conducts routine walkthroughs of open lab areas and maintains safe, clean spaces.
Enforces lab rules and guidelines and supports patrons with MS Office, Jagnet, Blackboard, and Wi‑Fi.
Provides coverage across assigned labs and supports makerspace technologies.
Participates in trainings and departmental initiatives.