Campus Tech Support Assistant II (Part-Time)

Austin Community College District; United States; On-site; USD 27,000 - 39,000; Part time

Job summary

Austin Community College District is seeking an Assistant II for the TLED Computer Centers. The role focuses on assisting students with technical issues, facilitating technology check-outs, and supporting campus computer labs.

Training session support may be provided for ACC software and technologies. Candidates should have strong customer service skills, familiarity with Windows/Mac systems, and the ability to manage multiple inquiries while maintaining confidentiality and privacy.

Qualifications

• Customer service principles and practices.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center or other designated student tech support areas.
• Answer technical questions for students (e.g., ACCMail, Blackboard) and refer non-technical questions where needed.
• Identify and coordinate second-level requests for access when required to resolve inquiries.
• Adhere to FERPA and privacy regulations.
• Provide feedback on frequent support requests for training opportunities.
• Coordinate with internal departments.
• Check out technology to students and staff (iPads, calculators, webcams, etc.).
• Enter data, maintain files and logs using tracking systems.
• Serve as a technical resource for hardware and software when needed.

Skills

Customer service

Multitasking

Communication

Written communications

Interpersonal skills

Organizational skills

Privacy awareness

Education

High School Diploma

Associate degree or higher

Tools

Windows

MacOS

Google Mail

Blackboard

Microsoft Office

Google Docs

iPads/Android tablets

Job description

Austin Community College District is seeking an Assistant II for the TLED Computer Centers. The role focuses on assisting students with technical issues, facilitating technology check-outs, and supporting campus computer labs.

Training session support may be provided for ACC software and technologies. Candidates should have strong customer service skills, familiarity with Windows/Mac systems, and the ability to manage multiple inquiries while maintaining confidentiality and privacy.