OPD Registrar, Ambulatory Care Services

SUNY Downstate; New York (NY); On-site; USD 45,000 - 56,000; Full time

Job summary

SUNY Downstate Health Sciences University is seeking a full-time Registrar / TH Staff Assistant 2 for the Ambulatory Care Services Department in Brooklyn, NY. The role involves intake of patient information, insurance verification, signature collection, and chart preparation.

You will communicate with patients and staff to ensure accurate data, billing, and scheduling, contributing to efficient service delivery.

Qualifications

• High School diploma or GED required; relevant clerical experience welcomed.
• Proficient in Microsoft Office applications.
• Preferred: Associate or Bachelor degree; medical terminology knowledge.

Responsibilities

• Interview and verify patient demographics and financial information.
• Verify insurance coverage using EMEVs and Relay system.
• Collect copayments and obtain necessary consents and signatures.
• Scan and organize patient documents into OnBase; post charges in TAO/Cerner.
• Coordinate appointments and triage urgent patient needs.
• Interface with Medical Director and clinic staff to ensure coordinated services.

Skills

Communication skills

Bilingual ability

Attention to detail

Education

High School Diploma or GED

Associate or Bachelor Degree

Tools

Microsoft Office

EAGLE system

Cerner

OnBase

Healthbridge

Job description

Are you looking to take your career to new heights with a leader in healthcare?SUNY Downstate Health Sciences Universityis one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Job Description

The Department of Ambulatory Care Services at SUNY Downstate Health Sciences University is seeking a full-time Registrar / TH Staff Assistant 2.The successful candidate will:

• Interview and verify patient demographic and financial information for input into the hospital Eagle system.
• Utilize the EMEVs and Relay insurance verification system to verify coverage.
• Have patients completely fill out financial screening forms including patient’s signature.
• Have patients sign the consents, financial agreement form, HIPPA form, Patient Agreement, and other forms.
• Scan documents (Insurance Cards, Photo ID’s Consent, HIPAA, Healthix, Referral/Consult and other medical documentation to OnBase.
• Collect copayments at time of service.
• Secure authorization/referral for reimbursement from insurance companies at the time of service. All self-pay patients must be sent to the financial screening unit for assessment.
• For areas using paper charts, prepare the patient’s medical chart with appropriate documentation.
• Assist the patient with inquires.
• For areas not on Healthbridge electronic encounter form, close visits at the time of service with the appropriate diagnosis in Eagle and post charges in the TAO system.
• Reconcile encounter forms with daily visit listing report/audit encounter forms for compliance.
• Place lab orders in Cerner for referred services.
• Arrange timely appointments for patients. Reschedule patient visit upon request.
• Assure that telephone calls are answered and that the needs of the patients are addressed with a minimum of delay. Assure especially that patients with perceived emergencies or other urgent needs are triaged quickly and properly.
• Ensure that appropriate measures are taken to follow up on the no show patients and that the no show letter is printed using Healthbridge/and or form letter.
• Collect e-mail addresses and assist with signing up and sending out invites to patients for the Hospital’s Patient Portal System.
• Interface with the Medical Director, the providers, the Nursing staff, and other staff within the OPD clinic to ensure proper coordination of services on behalf of the patients. Inform the Medical Director or designee of any unusual circumstances without delay.

Qualifications

Required Qualifications

• 0 - 1 year of clerical or registration experience in a healthcare, medical office or hospital setting
• High School Diploma or GED
• Proficiency in Microsoft Office (Access, Excel, PowerPoint, Word)
• Or, a satisfactory equivalent combination of education, training, and experience

Preferred Qualifications

• Associate or Bachelor Degree
• Proficiency in medical terminology
• Experience with insurance verification (Medicare, Medicaid, HMOs)
• Experience using the EAGLE system or similar Electronic Health Records platform
• Bilingual skills (Creole and/or Spanish; Mandarin and/or Cantonese; Arabic)

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources [e-mail].

Job Info

• Job Schedule Full time
• Job Shift Variable
• Posting Date 07/13/2026, 06:00 AM
• Job Identification 496900
• Grade NSSL1 - 08
• Days of Week Variable
• Shift Start Time Variable
• Shift End Time Variable
• Union Name UUP
• Minimum Base Salary 45,372
• Maximum Base Salary 56,000
• Additional Compensation 1 Location Pay
• Additional Compensation 1 Amount 4,000
• Other Job Title Registrar, Ambulatory Care Services